SAP Anywhere is gonna be absolutely nowhere: We’re ‘sunsetting’ this service, biz tells punters
Exclusive SAP has begun the process of shutting down its cloud-based SAP Anywhere suite for small businesses. The German enterprise giant is sending out notices to customers informing them it has decided to end the service. Organizations are being offered refunds on the remaining terms of their … Read More
150+ senior brand leaders join to the future of customer care and social customer service at star …
InciteGroup's Customer Service Summit(San Diego, June 7-8, 2018) – North America's most senior gathering of customer service leaders from major global brands – returns for 2018 but with a new location in San Diego. Taking to the West Coast for the first time in 8 years this year's Customer Service … …
Customer centrism: Zinwa’s new thrust
This shift will see Zinwa relooking at its various processes with the view to place the customer at the centre of everything it does. This is a deliberate move that is designed to improve service delivery, bring convenience to clients, improving customer confidence, building a strong and customer centric … Read …
Why employee satisfaction is as important as customer satisfaction
Every established organization and company in the business world will swear by one particular aspect – quality customer service. It is pivotal to building a loyal customer base and further expanding the horizons of one's business. However, do you know the secret behind excellent customer service? Read More
MidCoast Water Services customer service centres on track for relocation
"Plans for the move have progressed well and are on track, with teams working together to ensure we are ready by Tuesday, April 3 to provide a single customer service point in Forster and Taree for all council and water services enquiries,” MidCoast Council acting general manager, Steve Embry said. …
Walmart Files Patent For In-Store Drone Customer Service
In a new twist aimed at customer service, Walmart has filed a patent for drones to aid shoppers in stores. A shopper would use a mobile phone or a device provided by the store to summon a drone, which could then direct it to do a price verification of a …
CUSTOMER SERVICE CRED FOR SYDNEY BUS OPERATOR
WESTERN SYDNEY BUS COMMUTERS travelling on Transit Systems-run routes across a range of areas in the region have been invited to actively give honest feedback about the services, as part of a customer engagement programme the company enrolled in, recently. Read More
Focus on your Customer Service and Overall Presentation
Any business must make it a priority to focus on providing excellent customer service, along with an appealing presentation. Several years ago, I remember sitting in a sales seminar and the speaker was making a point about the importance of presentation. He painted a vivid picture with his words, … Read …
ESW Capital Announces Acquisition of Mobilogy
Mobilogy's powerful mobile device solutions enhance customer experience, increase revenue, improve productivity, strengthen security and reduce cost. Through in-store, online and on-device delivery channels, Mobilogy customers enjoy services ranging from advanced diagnostics to content transfer, … Read More
Talbert strengthens dealer support with new sales manager
Gardonyi has nearly 30 years of industry experience, which includes operations management, quality control, sales and customer service. He also carries a Red Seal certification in trailer mechanics. “Success in this market takes hard work, a strong team and quality processes that start from the time we … Read More