DP World opens new customer service unit in Egypt
Egypt-based DP World Sokhna, a marine terminal of global shipping terminal operator DP World, has opened a new customer service centre worth EGP3 … Ajay Singh, chief executive officer, DP World Sokhna, said: “We always aim to provide high-quality logistics services to enable trade movement and … Read More
RI Hospitality Association to Host Customer Service Training
RI Hospitality Association to Host Customer Service Training. Posted Wednesday, April 11, 2018 10:48 am by mschulte908. The Rhode Island Hospitality Association will host a customer service training program on Monday, April 16th and Monday, April 23rd. Members and nonmembers alike will have … Read More
To Improve Customer Service Robots Enable Humans
Consumer-facing businesses are grappling with how best to meet the fickle expectations of real people in an increasingly automated and digital world. At the center of the issue are automated customer service systems, also called “virtual agents.” These agents are software programs designed to help … Read More
Paylocity Selects eGain® AI™ to Help Guide Customer Service Experience
SUNNYVALE, Calif., April 11, 2018 (GLOBE NEWSWIRE) — eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement solutions, today announced that Paylocity (NASDAQ:PCTY), a leading cloud-based provider of payroll and HCM (human capital management) software … Read More
Petri Plumbing Celebrates Seventh Consecutive Super Service Award
"We first received this award in 2011, and to receive it for the seventh consecutive year is both an honor and a testament to how much we care about our customers," said Michael Petri, owner of Petri Plumbing & Heating. "We will remain committed to providing only the best customer …
Minnesota to spend $1.3 million to add staffers to handle calls about MNLARS
"It's a level of customer service that is simply unacceptable and it should not continue," O'Hern said. Gov. Mark Dayton asked the Legislature for additional funds for call center staff as part of a $10 million request to help handle MNLARS problems. Lawmakers signed off on the money, but said …
Customers react to Taylor Garbage, Bert Adams Disposal scandal
Taylor Garbage Service has been a proud member of our community for over 40 years and have taken great pride in providing excellent customer service and participating in many civic and community events over the years for the betterment of our region and our neighbors. We recently paid a penalty … …
Kroger Gambles Customer Service Can Save It
There is no evidence that better store service and local management increases sales, but that is the theory behind the added workers. Kroger has no details about with whom Amazon staffs its grocery business or its newly acquired Whole Foods stores. Kroger management cannot measure the staff … Read More
Bittrex Reopens New Customer Registrations
"Given these principles, pausing new user signups during a period of immense trading volume was not a decision we took lightly, but our responsibility to provide customers with a reliable platform and outstanding customer service, made it the right thing to do. After diligently working to improve our … Read More
Closing the Gap between What Consumers Want and What They Get
Have you ever called an automated customer service line only to find yourself frustrated and loudly pleading into the phone, “Let me talk to a person!” If so, you're not alone. According to PwC's Consumer Intelligence series, “Experience is everything,” 71 percent of Americans would rather interact with a … Read …