Ms Carnall, who runs TBC Marketing, said: “Customer service matters so much. “I've just tried, note the word, tried to go for lunch with my son in Llandudno…we thought we'll just go in somewhere, we haven't got a lot of time so we went into Home Cookin' on Mostyn Street. …

Atlanta police say a driver for UberEATS, the ride-hailing company's food delivery service, shot and killed a customer in the city's posh Buckhead neighborhood late Saturday night. The victim was identified by a local NBC affiliate as 30-year-old Ryan Thornton, a recent Morehouse College graduate. Read More

A key way to identify those less visible types of vulnerability is to review your customer service team's cases. There may be flags hidden among the information they possess that could point to a vulnerability, but it may not be obvious during a busy day. Reviewing cases, or carrying out …

Speaking at of the Gartner Customer Experience Summit in Tokyo today, Gene Alvarez, managing vice president at Gartner, said more than half of organizations have already invested in VCAs for customer service, as they realize the advantages of automated self-service, together with the ability to … Read More

After the debacles that occurred within domestic air travel in 2017, it's clear airlines need to look carefully at their customer service tactics. Unfortunately, airlines often get away with poor customer service due to near-monopolies in some geographies. And this poor service most often hits the economy … Read More

NelsonHall and NASSCOM have launched a new study entitled Digital Customer Experience Services: How India Can Lead the World which reveals that, despite suggestions that the rise of digital channels will lead to reduced outsourcing and a shift away from offshore service delivery, the opposite is … Read More