PL-222; active & Co and Jackeroo) purchased between November 2015 — May 2017.' Kmart/Facebook. Kmart customers were told to 'cease using this product immediately' and return it to a Kmart store for a full refund. 'If you have any questions, please call our customer service team on 1800 124 125,' … …

This will help them reduce costs, improve their customer service and improve efficiency." The program will be discussed during TMC's 2018 Annual Meeting & Transportation Technology Exhibition at the S.5 Fleet Maintenance Management Study Group Session entitled, "The Application of VMRS to Big … Read More

Ofgem's new rule on backbilling will come into effect at the beginning of May for domestic customers and in November for microbusinesses. “Getting billing right is an essential part of customer service, and it's unfair that consumers should be left out of pocket when through no fault of their own …

… rely on estimated bills and send catch-up bills to customers. Suppliers have obligations to make sure they use the technology, to provide accurate billing. Rob Salter-Church, Ofgem's interim senior partner for consumers and competition, said: “Getting billing right is an essential part of customer service, … Read More

In the future Kelly Services predicts retailers to be proactively synchronizing their database between online and offline channels and analysing such data real time for enhanced and more personalised customer service delivery. Job seekers who can create enhanced retail tech experiences, such as … Read More

Customer support may seem like it's innovating through the use of artificial intelligence and chatbots, but all of that is built on a foundation that's stuck in the stone age. By innovating on top of a rusting engine, companies miss a big opportunity to grab a trove of new information …

Auckland Council has approved a $3.2 million fit-=out on a new corporate headquarters in the CBD while planning to close half a dozen customer service centres around the city. The council is planning to close customer service offices at Orewa, Takapuna, Henderson, Papakura, Pukekohe and Kotuku … Read More

"Getting billing right is an essential part of customer service, and it's unfair that consumers should be left out of pocket when through no fault of their own they're issued with a shock bill from their supplier," said Rob Salter-Church, from Ofgem. Victoria MacGregor, director of energy at Citizens Advice, …

JEFF WHEELER, Star Tribune The redesigned customer service counter at the Target in downtown Minneapolis. Text size. comment. share. tweet. email. Print. more. Share on: Share on LinkedIn Share on Google+ Share on Pinterest. Copy shortlink: Purchase: Order Reprint. Target Corp. is shelling out … Read More

If you want a leg up in providing superior customer service and a chance to bolster employee engagement along the way, then it's time to expand your viewpoint beyond individual customer interactions to the bigger picture of culture–specifically what I call "customer service culture." Building and … Read More