UniFirst Wins 2018 Stevie Award for Customer Service
Stevie Awards for Sales and Customer Service are considered the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Award group organizes several of the world's leading business award programs, including the prestigious American … Read More
Just when you thought Eir customer service couldn’t get any worse . . .
Ann Slaven got in touch with a story about Eir that is so bad it is almost comical. She was a landline customer of Eir – and before that Eircom and before that Telecom Éireann for about 30 years. “In 2015 I added home broadband and two mobile phones to …
Five ways fintech is disrupting the financial services industry
Chatbots for customer service – Chatbots are bits of software that use natural language processing and machine learning to continuously learn from human interactions. This is becoming a popular tool for banks to streamline customer-facing interactions such as handling queries or directing customers … Read More
DESPATCH & CUSTOMER SERVICE (HUNT BIKE WHEELS | THE RIDER FIRM)
Providing timely dispatch, excellent customer service and technical advice is a crucial element in our ability to deliver great products to cyclists. This position involves working across various roles in the despatch and customer service team to ensure we serve devoted riders every day. You will be joining … Read More
Ogilvie Fleet wins Experteye customer service award for third consecutive year
Experteye has recognised Ogilvie Fleet for providing top customer service, and “putting customers first” in its annual CSI awards. Topping the 'more than 250 vehicles' category for customer service, it marks the eighth year in succession it has took home a trophy from the Experteye awards. It currently … Read More
EU Regulatory Reporting – DataTracks Garners Customer Appreciations for Regulatory Reporting …
AnsvarIdéa Verzekeringen. "Working with DataTracks means working with a user-friendly, fast and efficient replacement for T4U. Their customer service is excellent. Their response time is very fast, and the contact is very helpful. Their mission is the same as InRisk: we are on earth to help our customers! Read More
Ofgem imposes ban on catch-up energy bills
"Getting billing right is an essential part of customer service and it's unfair that consumers should be left out of pocket when through no fault of their own they're issued with a shock bill from their supplier." Many suppliers have already voluntarily agreed not to back-bill customers past 12 months …
Transforming Customer Service Operations
FREMONT, CA: Gartner has recently revealed that by 2020, 25 percent of customer service operations will resort to virtual customer assistants (VCAs). With more and more customers adopting digital channels, virtual customer assistance are being implemented to handle customer requests on websites, … Read More
Energy firms banned from ‘back billing’ customers for readings over a year old
Ofgem said correct billing was an essential part of customer service, and large catch-up bills could leave consumers struggling financially or even in debt to their supplier. As smart meters, which measure energy use in real time, gradually replace traditional meters, "back billing" will be phased out. Read More
From BAML to UBS: how 15 banks stack up on ‘last look’
If you have any problems with your access or would like to request an individual access account please contact our customer service team. Phone: 1+44 (0)870 240 8859. Email: [email protected] · Sign in. Risk.net. Derivatives. From BAML to UBS: how 15 banks stack up on 'last look'. Disclosures show … …