5) Localized customer service, with multilingual support. “For e-tailers, when the product leaves their warehouse, they pretty much want to be done with it,” Folayan added. “They want forwarders to help handle customer service.” They don't want to deal with international numbers or foreign accents, … Read More

After an exploration of some of Denver's coziest wine shops, the takeaway is: Go small. Tiny bottle shops offer a delightful shopping experience, quaint ambience and unparalleled customer service. Owners and staff are friendly and knowledgeable and forge long-term relationships with returning … Read More

The focus on customer experience in the fiscal 2019 budget proposal builds on the previous administration's efforts. Those included launching the U.S. Digital Service to bring more than 200 talented technologists from the private sector to help agencies improve government services, and recognizing … Read More

The new vision will be achieved by creating, sustaining and delivering real and undiminishing value in customer service through Bank Muscat's key element – its competent people. The bank looks forward to doing and giving more for the nation and the people.” Moving forward, the new vision comes in … Read …

In the wake of a weekend where MoviePass subscribers learned that they couldn't buy Red Sparrow tickets depending on where they lived, MoviePass today announced that they're steeping up their customer service experience by partnering with TaskUs, a customer care solutions firm that has worked … Read More

SAVANNAH, Ga., March 5, 2018 /PRNewswire/ — Gulfstream Aerospace Corp. today announced it has created a center dedicated to the resolution of aircraft-on-ground (AOG) issues, providing Gulfstream operators with an unprecedented level of integrated support and ensuring faster return to service of … Read More

That said, more companies are taking customer experience seriously. But what about customer service, and what is the difference between customer service and customer care? The truth is there are a lot of ways to care for and interact with customers, but these three things don't mean the same thing … …

Customer Service Experts (CSE), the leader in airport customer service development, celebrates twenty-five years of partnering with organizations to design strategies and provide resources to create innovative, customized service culture initiatives which deliver exceptional customer experiences and … Read More

Gary Weis, CEO of Sonic Foundry, had the technology right, but it was being dogged by lackluster customer service. At Sonic, which provides solutions, including software, to capture and play back all forms of video presentations, average wait times for customers calling in were nearly half an hour and … Read …

Angry customers aren't hesitant to post bad reviews or recorded conversations online, potentially affecting your reputation. Take Comcast for example, where $300 million was pledged toward an updated customer service strategy. After multiple complaints, the cable giant promised customers incentives … Read More