PayLease, a leading payments and billing provider for the property management and HOA industry, today announced that its Resident Experience Team was named a finalist in the Stevie Awards for Sales and Customer Service, placing Bronze in the Contact Center of the Year category. The Stevie … Read More

Almost 7,000 current account customers responded to our latest survey, with a stonking 91% of those who rated First Direct saying its service was 'great' – 1% more than the previous survey. The bank, part of the HSBC group but run separately, has topped every customer service poll we've ever …

“We've been overwhelmed with the amount of interest shown in MoviePass these last few months, and the TaskUs partnership is a continued step forward in our customer service capabilities. Improving the customer experience is one of our top priorities as we continue developing as a company.”. Read More

Companies invest billions each year in expensive customer service programs, sales forces, and sophisticated discounting programs such as Groupon to lure and retain customers only to find that churn remains one of their biggest and most expensive challenges. According to a new study, customers … Read More

“That was resulting in excessive workloads in the customer service department at the time,” Wilton says. “Utilising the data we had in Zendesk, we were able to build a business case and really humanise the problem to our product and technology teams, and make them realise this was a big …

Most retail marketers would argue that the secret to effective sales is creating an outstanding customer experience. From investing in UX design and customer relationship management software to training customer service staff, frontline marketers know that every consumer touch point is critical to … Read More

The first case, which was filed in February, involves a New York City man who called what he believed was a Coinbase customer service number to inquire about a pending litecoin transaction. It wasn't Coinbase's number. Over the course of the call, the man, Ezra Sultan, gave up his personal … …

However, Fusion BPO sought to expand to meet the demand of a client who wanted a location closer to North America to host English-Speaking customer service and support its business. This type of location, typically described as near shore in the BPO sector, would provide nearby customer service … Read More

Ever since dropping its monthly prices last year, MoviePass has changed moviegoing as we know it. 30 movies for $10 a month? What's not to love? But the ticket-buying subscription service has been dogged by complaints about its dodgy smartphone app, poor customer service, and questionable … Read More

As Senior Director Sales & Customer Service Region Europe, Mirja Nibbe makes sure that Hapag-Lloyd wins customers over with excellent service. Whether it's the stage of touring international stars that need to be shipped around the world, the parts of huge wind turbines that need to go overseas, … Read More