Orange Bank adopts AI to boost customer relations
Orange Bank launched artificial intelligence (AI)-based customer service support for its mobile-first bank, a move the company hailed as a first in the French market. The assistant will use Orange's Djingo, a French language AI service unveiled in April 2017 and set to be rolled out across a range of …
Cultural Training Advice for Better Aligning Your Nearshore Service Teams
When it comes to customer service and customer experience, Nearshore teams have already shown their strength, but while cultural training and alignment with US customers is strong in the region, there is still a lot of room for improvement. US end-users expect a certain level of excellence when it … Read …
Totango’s Zoe Application Now® Certified in the ServiceNow® StoreIntegrate Customer Service …
SAN MATEO, Calif., March 06, 2018 (GLOBE NEWSWIRE) — Totango, Inc., the leading provider of Customer Success solutions for the enterprise, today announced it has received certification of its customer service management (CSM) integration with ServiceNow, available now in the ServiceNow Store … Read More
New Franchise Puts the HEART in Auto Care
HEART, which stands for "Helping Everyone Achieve Reliable Transportation," currently has three locations in the Chicagoland area and is focused on reinventing the auto care industry by over-delivering on customer experience. HEART has a customer retention rate of 95 percent and an approval … Read More
FreedomPop moves into financial services, in partnership with Prudential
Ahead of a big fundraising to fuel its mobile ambitions, “free” mobile service startup FreedomPop is taking an unexpected strategic side-road to expand into a completely different area: financial services. The company is licensing its customer conversion platform to Prudential, which plans to use it to … Read More
Why improving social media customer service is important
"Social media is the only marketing channel where people can talk back," said Dan Gingiss, a marketing and customer experience expert and author of Winning at Social Customer Care, speaking to conference attendees at another session around social media customer service. "Customers can't … Read More
WABCO Signs its Largest Ever Fleet Management Solutions Contract to Equip Girteka Logistics …
This powerful combination of advanced FMS solutions provides significant benefits for Girteka Logistics, including improvements to its overall fleet efficiency and an enhanced customer service capability. Providing real-time communication between Girteka Logistics' dispatchers and drivers, TX-SKY … Read More
Biscom Recognized for Outstanding Customer Service at 12th Annual Stevie Awards
Biscom, a leading provider of enterprise fax and secure document delivery for regulated industries, today announced that it has been awarded a Stevie for outstanding customer service. Biscom competed alongside more than 2,500 nominees, vetted by more than 150 judges worldwide, to win a bronze … Read More
Consilio Achieves Relativity Orange-Level Best in Service Designation for European Data Center
WASHINGTON–(BUSINESS WIRE)–Consilio, a global leader in eDiscovery, document review and legal consulting services, today announced that they have achieved Relativity's Orange-level Best in Service designation for exceptional customer service for Relativity end users in both the U.S. and … Read More
How MONEY Chose the Best in Travel 2018
Criteria included average fare costs, year-over-year ticket pricing changes, and cost per kilometer for passengers; number of on-time arrivals; and customer satisfaction ratings for seat comfort, food and drink, entertainment, service, amenities, and overall value. Data providers included FlightStats, J.D. … Read More