Customer Service

Customers Have Filed Three Lawsuits Against The Most Popular Bitcoin Trading Platform

Sultan had tried calling Coinbase's customer service line for help with a transaction, but dialed the wrong number. Sultan ended up disclosing his username, passcode, and other account information to the swindler on the other end of the call, and he subsequently lost 545 litecoins. The lawsuit charges … Read More

Customer Service

Mnuchin: IRS funding needed to implement tax law, improve customer service

“It is one of my top priorities, making sure we implement the tax plan, which impacts literally everything at the IRS, from customer service, to forms, to technology. That's what is so important that we get the additional funding for it,” Mnuchin said, adding that he now meets daily with …

Customer Service

Georgia Power customers to receive $1.2 billion in benefits from the Tax Cuts and Jobs Act

ATLANTA, March 6, 2018 /PRNewswire/ — Georgia Power has completed an assessment of the impact of the Tax Cuts and Jobs Act for the company – including approximately $1.2 billion in benefits for customers. The benefits were confirmed as part of an agreement with Georgia Public Service … Read More

Customer Service

Public given chance to judge CIG customer service

(CNS): The Cayman Islands Government is undertaking a pilot study to find out whether or not the public is happy with the customer service they get from ten key government departments. Government officials have said that the 5-year strategic plan for a world class civil service includes five goals, and … …

Customer Service

The Worst Customer Service Advice I’ve Ever Heard

But the problem of bad advice may be particularly endemic in the field of customer service because of all the "received wisdom" out there, and the potential downside of bad customer service is serious; get this stuff wrong and you can sabotage your business results in the short run and …

Customer Service

JAX awarded top airport for customer service in North America

JACKSONVILLE, Fla. – Jacksonville International Airport was ranked first among North American Airports for Customer Service for the second year in a row, the Jacksonville Aviation Authority said. The ranking was announced as part of the 2017 Airport Service Quality Awards by the Airports Council … Read More

Customer Service

Study: Shippers see TMS as customer service tool

Many companies don't realize their transportation management system (TMS) can offer value beyond the baseline utility of cutting freight costs. However, a study finds that users are finding new ways to leverage the software to meet rising customer service demands. Suppliers in various industries are … Read More

Customer Service

United Airlines is sending employees to compassion training

Unlike safety standards, which are more rigid, customer service is a gray area, because it often entails making good judgment calls on the fly, decisions that depend on the passenger in question and myriad other factors. In the wake of the Dao incident, United employees took computer-based training … Read More

Customer Service

ICMA Keynotes Examine Global Economy, Customer Experience

She will outline how organizations can make better, more customer-centric decisions and why focusing on customer experience is more important than ever. People and organizations that excel in customer service do things differently in order to consistently deliver positive customer experiences. Read More

Customer Service

Anthony & Sylvan Pools Earns 70 Esteemed 2017 Angie’s List Super Service Awards

“The service providers that receive our Angie's List Super Service Award demonstrate the level of excellence that members have come to expect,” said Angie's List Founder Angie Hicks. “These pros are top-notch and absolutely deserve recognition for the trustworthy and exemplary customer service they … Read More