Sepang [Malaysia], Mar. 7 (ANI): Leading low-cost carrier Air Asia on Wednesday announced that it has chosen Salesforce, the global leader in customer relationship management, to be its strategic technology partner as the airline revamps its customer care for the digital era. The airline, which has … Read More

The JKIA has won the 'Best Improved Airport in Africa' award for excellence in customer service. The Nairobi airport was recognised in the aviation industry's most comprehensive passenger service bench marking programme – the prestigious 2017 Airports Council International Airport Service Quality … Read More

Citibot, an interactive text messaging customer service software, provides a new means to arrange municipal services and locate information, said city information technology director Mark Barham. Citibot doesn't replace existing means of communication residents use to communicate with the city. Read More

… the metre constitutes “a roadmap to developing more effective and efficient services in Dubai, as it measures the quality of smart services on offer and detects ways to improve them”. The results of the metre were calculated by deploying the Happiness Metre devices across customer service centres for … Read …

Kernes said that when starting out in an e-commerce environment, delivering superior customer service is easy when you're a one- or two-person team, and it's your passion and belief in the business that's driving the engagement. But the challenge occurs at scale-up phase, when your team grows and … Read More

New data from state regulators confirms what some consumers suspected all along: The companies that provide cable and wireless service aren't very good at responding to customer complaints. Who does the best? Gas and electric companies – a result that may come as a surprise to some customers. Read More

The airline, which has renamed its customer care team to Customer Happiness, will deploy Salesforce Sales Cloud, Service Cloud, Marketing Cloud and … AirAsia service agents across eight countries now have a single view of all cases from all support channels – web, phone, email, live chat, airport … Read More

rKUALA LUMPUR: AirAsia has chosen US customer relationship management company Salesforce as its strategic technology partner as the budget carrier revamps its customer care service for the digital era. Group CEO Tony Fernandes said the customer-focused approach of Salesforce gave AirAsia a … Read More

… two-day shipping to customers either ordering a minimum of $35 worth of goods or at least paying for the order with a store card. Like Walmart, Target won't require membership in a plan for the service like Amazon does with its $99 annual Prime memberships. The initiative is part …

For customers of Bus Route Nos. 196/197, on Wednesday, March 7, NJ TRANSIT rail will cross-honor bus passes and tickets on the Port Jervis Line trains to/from Harriman, Tuxedo and Sloatsburg. Bus service to/from Warwick, N.Y., will originate/terminate at West Milford Park & Ride due to weather … Read More