Wi-Fi provider uses big data analytics to drive customer experience
Wireless network and connectivity aggregator iPass has improved its customer service proposition, gained new insights into its business and even introduced new product lines, after deploying Databricks' Unifed Analytics Platform and machine learning capabilities to monitor millions of Wi-Fi hotspots in … Read More
7 reasons your customers hate you
Your nearest and dearest — and your prospects and customers — want to know. They'll hate you — or just overlook you — if on your website and mobile search listings you don't list your contact info, address of your physical location, phone number, email, hours of service and what …
Tottenham Hotspur Chooses Mitel Unified Communications to Support World-Class Entertainment …
Mitel is the official Unified Communications Supplier to Tottenham Hotspur Football Club, providing capabilities for improved collaboration, customer care and remote employee tools and features. Mitel is the Official Business Technology and Communications partner of Major League Baseball and … Read More
UK Customer Satisfaction Index reveals top insurer
They say the customer is always right… so insurers better take heed, and hopefully the latest UK Customer Satisfaction Index (UKCSI) leaves them enlightened as to what clients want. According to the index published by The Institute of Customer Service, the insurance industry scored higher than the … Read More
Econet takes lead in use of AI
HARARE – Listed telecoms and tech giant Econet Wireless Zimbabwe (EWZ) has taken the lead in the use of AI (artificial intelligence) to manage its customer services support in a move set to significantly improve its customer experience. AI is the automated use of technology and machines to perform … Read …
CGS Named in the 2018 Gartner Report: Market Guide for Key Customer Management BPO …
NEW YORK, March 07, 2018 (GLOBE NEWSWIRE) — CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced it was included in Gartner's annual “Market Guide for Key Customer Management BPO Service Providers.”1 The Market Guide “reviews … Read More
MoviePass forms partnership with TaskUs to enhance customer experience
MoviePass Inc., the movie theatre subscription service, announced a partnership with the customer-experience specialists at TaskUs. MoviePass also hired former TaskUs senior manager of client services Jake Petersen as the company's VP of customer experience. TaskUs is a leader in customer–care … Read More
How Cognitive Computing Improves the Call Center Customer Experience
The wrong answers can escalate a customer service call from bad to worse. This leads to many agents leaving after around 3 years or less, resulting in high recruitment and training costs for a company. However, a cognitive science service can quickly and easily understand a caller's emotional state, … Read …
Aegis Included in Gartner’s Market Guide for Key Customer Management BPO Service Providers …
Aegis Customer Support Services Private Limited, a global outsourcing and technology services company, today announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers 2018 report by Gartner Inc. Read More
IMImobile launches RCS Business Messaging in its customer journey automation platform …
The GSMA estimates that by Q1 2019 there will be c. 1.05 billion monthly active users, served by over 200 mobile operators. London, 7th March, 2018 – Cloud communications software and solutions provider IMImobile, today announced support for RCS Business Messaging (Rich Communications … Read More