Submitted photoPictured from top to bottom row, left to right: Jacob Gunn (Electric), Lewis Glenn (Solid Waste), Erica Beckwith (Customer Relations), Ashley Cason (Financial Services), Tiffany Davis (Main Street), Michelle Juarez (Financial Services), Freddie Johnson (Wastewater), Corey Thompson … Read More

Many transformative technologies, from search engines to cloud computing, succeeded by empowering end users to complete by themselves tasks that once required extensive assistance. Effective self-service sets them apart. When it comes to knowledge management, your organization should seek … Read More

She continued, “The board is confident that under his leadership the company will continue to provide world-class customer service, value its employees and deliver consistent financial performance.” Benoit, who is a certified public accountant and holds an MBA from the University of Hartford and an … Read More

The company's excellent service delivery and impact in the business world was again recognized after they were presented with the Gold Stevie® Award in the Customer Service Training Team of the Year in the Business Services category during the 12th annual Stevie Awards for Sales & Customer … Read More

Air Asia is partnering with Salesforce as the airline revamps its customer care across eight countries. As part of the revamp, AirAsia will deploy Salesforce Sales Cloud, Service Cloud, Marketing Cloud and Community Cloud to provide a 360-degree view of customer cases for its service agents. The new … Read More

Techtronic Industries Australia (TTI) is a manufacturer and distributor of power tools, outdoor and floor care products such as Ryobi, AEG, Hoover, Vax and Milwaukee. Head of customer experience, Jason Perera, said one of the problems it experiences is being one step removed from the end user. Read More

BOSTON, March 7, 2018 /PRNewswire/ — DentaQuest, a national purpose-driven oral health care organization, ranks "Highest in Customer Satisfaction with Dental Plans" for the second consecutive year, according to the J.D. Power 2017 Dental Plan Satisfaction Report SM. The latest report was based … Read More

When Aspen Cline wanted to celebrate her birthday by placing her Starbucks order on the back of her horse, Scout, she was refused service by the barista working the drive-thru window at the Anthem, Ariz., location. “Starbucks in Anthem refused to serve us or even take our order,” Aspen's mother, … …

Most companies have a reasonably good idea of how to organize good customer service in a brick and mortar store. Adequate staffing, good inventory control, high quality training, and systems that work well for the customer segment. When transitioning into online sales, it can feel a bit harder to get …

Keep these principles in mind to serve customers in a way that makes them feel heard and stay loyal to your company. Much has been written about customer service, but to gain an increased understanding of customer service, let's put it the other way around. Instead of saying customer service, …