NICE inContact, a NICE (Nasdaq: NICE) business, today announced that CallVU is part of the DEVone development program and provides new intelligent self-service options for CXone customers on CXexchange. Companies using CXone can engage with customers in their preferred channels and will … Read More

The Achievers Operations Team was honored to receive the Gold award for Back-Office Customer Service Team of the Year – Technology Industries; the Member Experience team earned the Silver award for Innovation in Customer Service; and the Client Support Team took home the Bronze award for … Read More

United Airlines has not received high marks for customer service in recent years, but now the airliner is trying to change that. The major carrier has rolled out a new program called “Core4” aimed at teaching employees how to be caring, safe, dependable and efficient. The new system will require …

Conversational AI platform Haptik has said it is partnering Amazon's cloud subsidiary Amazon Web Services (AWS) to offer chatbots that automate customer support, client cultivation and sales analytics. AI is artificial intelligence. The bots help enterprises reduce customer–support cost, generate better … Read More

The awards recognise organisations that deliver exceptional customer service and put the customer firmly at the heart of their business. David Roberts, managing director of Nu-Heat, said: “Everyone at Nu-Heat is delighted to have won the national ICS Customer Feedback Strategy Award, and we are … Read More

On February 28, MeiguoWangshi1999 says, they called Apple's customer service hotline (400 666 8800) about some iCloud-related issues. They were transferred to a senior technical support worker with "a very perfunctory and evasive manner," whose unhelpfulness led to an argument. That evening … Read More

Customers are strongly advised to monitor the status of the system by checking njtransit.com frequently. Customers are also encouraged to sign up for My Transit Alerts, which provide customized notifications via email or text message based on a customer's preferred mode of travel. My Transit alerts can … Read More

Having your customer service interactions transformed with AI-powered solutions is bound to improve every aspect of your business from customer experience to brand reputation and preventive assistance. Experts predict that the industry's 85 percent of communications will run without engaging any … Read More

You're watching Sydney News Customer service Woolworths has given shoppers a gift today, as the retail giant announced it was ditching the expiry date on its gift cards. To access Tenplay, you must reside within Australia. If you reside in Australia but can't access content, please contact us at … Read …

New Jersey Transit suspended bus service statewide on Wednesday afternoon as the snow caused road conditions to worsen. … While we make every effort to respond to comments posted on our social media channels, we recommend that you contact our Customer Service team directly with critical or … Read More