Lexus gets conceptual, creates perceptual origami art to celebrate customer service
Lexus has collaborated with artist Michael Murphy to create a piece of art to celebrate the brand's guest experience. The work, made up of more than 2,000 thank you letters from customers and folded into origami, is hung in such a way that from one angle, a viewer will see …
SAVO Wins Gold In 2018 Stevie Awards For Sales & Customer Service
LAS VEGAS, March 8, 2018 /PRNewswire/ — SAVO, the leading provider of enterprise-grade sales enablement solutions, was presented with a Gold Stevie® Award for 'Best Sales Enablement Solution- New' in the Sales & Customer Service category in the 12th annual Stevie Awards for Sales … Read More
Customer Service in Collision Repair: Get Familiar with Your Shop’s CSI Questions
In the collision repair business, few key performance indicators (KPIs) are as important as CSI scores – especially for shops that rely heavily on DRP work. CSI (customer satisfaction index) surveys measure customers' perception of their experience with your shop. While shops can't control what … Read More
Wanted at Blue Origin: an astronaut experience manager to ‘help delight customers’
While Blue Origin is focused on making its rides safe and comfortable, the company is also thinking a great deal about customer service. However, it will still be a while before people get to enjoy this type of space hospitality. Blue Origin says it's hoping to send up its first …
Customer Service Strategies for the Legal Service Industry
It's no secret that creating a good customer experience is the key to winning and retaining business relationships no matter what type of industry you're in. In the highly competitive area of law, this is especially important. However, lawyers and law firms have some of the poorest records for customer … …
5 Ways Online Furniture Stores Can Offer Great Customer Service
Buying furniture online can be a nerve wracking process. Buying big ticket items from retailers that are unfamiliar can make customers worry about identity theft, and it is always hard to conceptualize what furniture will look like in a given room. Offering great customer service at an online furniture store … …
3 Ways Social Media Customer Service Impacts the Bottom Line
Great social media customer service has a strong impact on a business' bottom line. Done well, it means customers will spend more, it improves efficiency and it generates data that you can use to improve services and benchmark against your competitors. Done poorly, and you will be faced with … Read …
MetTel Wins Stevie® Awards for Customer Service Department of the Year and Front-Line …
The company earned two awards this year: a team award for helping one of the nation's largest fast-food chains save $4 million annually; and an individual award for Frontline Customer Service Professional of the Year – Technology Industries — to recognize a customer care team specialist for her … Read More
Customer service, relationships key to three local businesses’ downtown longevity
MACOMB — The City of Macomb and Macomb Downtown Development on Tuesday recognized three downtown businesses for their longevity, economic presence and continued involvement in the community. Historic Downtown Legacy Business Enterprise Awards were given to Citizens Bank, Pumo … Read More
Head of Client Success
The ultimate opportunity for a digital-news junkie with customer service experience who loves social media and wants to help local newsrooms … We're looking for a full-time customer success lead with significant experience in local news (broadcast and/or print), and a robust knowledge of social and … Read More