As a kid, Lindsay Irwin quickly gained insight into customer service and making the shopping experience easy for the consumer. That has helped elevate what Office Experts Office Pro has become in Humboldt. Irwin and his store were awarded for their service at Wednesday's Mark of Excellence gala … Read More

So, we should begin with outlining these customer journeys based upon their intentions and needs, document their moments-of-truth during these journeys, and then design how to provide the best customer service for those moments-of-truth. Then we need to check that our planets align around the … Read More

The exercise culminated in an open plenary session at the centre, where customers and other stakeholders got an opportunity to ask questions and seek clarifications. Manager Yonah Nyawir said they offer 17 services at the centre. “The other 26 services are [offered] online, and we have so far served … Read …

For the 12th year in a row, fraud complaints about internet services and providers lead the list of the top 10 consumer grievances in New York, state Attorney General Eric T. Schneiderman said Thursday. The complaints refer to data security, privacy, spam and spyware, Schneiderman said in a release. Read …

Telstra customers have blasted the launch of a virtual assistant support 'chatbot' that fails to answer basic questions, can't differentiate between names and countries, and is often unable to transfer users to a human agent without multiple attempts. Launched in October last year and nicknamed 'Codi', … Read More

Uber has agreed to compensate a Toronto chef after they threw out an expensive set of knives he mistakenly left in one of their cars. Dylan Vickers, who works at a Japanese restaurant called Skippa on Harbord Street, realized the second he stepped out of his Uber last week that …

Singaporean consumers prize good service so much that two out of three will leave without completing a purchase if service is poor. Singaporeans also have low tolerance for repeat scenarios, in that a similar number (67 per cent) are likely to switch brands if they encounter bad service experiences with … …

Its category was "Best Airport by Size and Region that serves between two and five million people." The awards recognise airports that offer the greatest customer service. This means that Newcastle is the best small airport for customer service in Europe. 16 UK airports are part of the Airport Service … …

Connexions Loyalty Chief Commercial Officer Chuck Christianson talked Loyalty360 about the company's new 50,000-square-foot customer service facility in the Eastgate Metroplex in Tulsa, Okla., which provides employees easy access to restaurants, day care centers, credit unions, and a fitness … Read More

Mr. Bartlett said the new tourism approach towards this thrust requires a highly skilled, efficient and competent employee base, capable of delivering the highest standard of personalised, first-class customer service. He was addressing participants, via video link, at a recent ceremony to announce the … Read More