“We once again thank our customers for their patience and understanding as we worked to repair the substantial damage brought about by these storms and restore their electric service,” said Charles A. Freni, senior vice president of customer services and transmission & distribution operations. NYSEG … Read More

That being said having an easy to navigate mobile website is the first line of defense against customer service snags. Make sure to track your customer service inquiries. Zero in on the frequently asked questions in order to improve your site and purchasing process to avoid customers having to contact … …

By combining these systems, companies have a single source for all customer data and transactions from contact details, shipments, and credit history to quotes, orders, and customer service requests. So whether someone from sales, accounting, or operations pulls up a customer record, they see the … Read More

The supermarket and pharmacy sub-sector of the economy has been ranked the highest in service delivery in Nigeria. The ranking was conducted by Customer Service Awards Limited in its 2017 Nigeria Customer Service rating, where the above sub-sector raked 77.97 percent. This was followed by the … Read More

Waitrose is the highest-performing food retail company in the latest UK Customer Satisfaction Index, with a score of 84.2 out of 100. And while customer satisfaction within the food retail industry remains strong, the sector should not become complacent. The Institute of Customer Service chief executive … Read More

An increasing number of consumers are turning to chatbots and voice assistants to shop and interact with retailers, according to a January report. Check out how these 10 retailers and brands are utilizing chatbot technology to boost sales and increase customer service. Rare Carat, an online jeweler, … Read More

“Providing our valued customers with an exceptional service experience is at the heart of everything we do,” said Ann Hamilton, American Family Insurance customer experience vice president. “As recipients of the American Star Excellence in Customer Experience Certification, this select group of … Read More

MUMBAI, India–(BUSINESS WIRE)–FIS™ (NYSE: FIS), a global leader in financial services technology, announced today that it has recently won more than 20 awards … FIS also won eight Silver Stevies and three Bronze Stevies for technology, customer service, sales training and sales support. Read More

During last week's snowstorm, the Suddenlink line on Alta Sierra Drive came down just after midnight Friday, cutting internet and phone access to customers in the area around Highway 49. The line was reportedly fixed late Tuesday afternoon, but some customers still were reporting no internet service … Read More

In the past year alone, we have seen an 11 percentage point increase in online sales and a significant rise in instances of digital customer service transactions. This has meant a commensurate decrease in the number of calls to our contact centres. Unfortunately, a consequence of this is that we …