The second approach is called Bizarro World, based on the zany comic-book planet where people do everything the opposite of Earthlings. You just ask your team to pretend their goal is to create unhappy customers. What would drive them crazy: High prices? High expectations? Inconsistent service? Read More

The Letters campaign is inspired by the Lexus Covenant, the company's customer service pledge to "value the customer as an important individual, to do things right the first time and to always exceed expectations," the release said. The installation is suspended 13 feet from the ground and was … Read More

The best way to show your customers that you care is by setting up a system that focuses solely on customer service. "If you're taking a proactive approach, you're already halfway there," said Muhlmann. "The key to staying on top of customer reviews is to actively seek them out and …

… your day-to-day business communications. RingCentral Meetings, a new standalone meetings application, delivers high definition (HD) video conferencing and team messaging. The company also announced its new Collaborative Contact Center solution, which is aimed at improving customer service … Read More

CIRCUITS ASSEMBLY recognized companies that received the highest customer service ratings, as judged by their own customers, during a ceremony at the IPC Apex Expo in San Diego on February, 27, 2018. CIRCUITS ASSEMBLY announced the winners of its 2018 Service Excellence Awards … Read More

It is unfortunate that you can almost set your watch to Howard, and dozens of other HBCUs having to deal with perceptions of bad customer service on campus. Howard gets it the worst because it is the Mecca; it is the federally-established HBCU with the most programs, the most famous …

NEW DELHI: Indian consumers say that standards need to be set for after sales service and want standard time defined for complaint closure, says a new study by social … Another complaint was customer service numbers don't work and emails written to companies frequently remain unanswered. Read More

The fast-fashion behemoth has begun to automate the customer pickup process, investing in a strategy that introduces robots to its “click and collect” service. With a third of its online sales around the world picked up in stores — including the 85 locations in the United States — the Inditex …

Customer service and helpdesk operations have always been costly, convoluted processes that no one enjoys—not the customer, the business, nor the individual representative. Customers get upset about long wait times, inefficient processes, and feeling as though they're not being heard. Companies … Read More

Customer service can be tricky for small businesses. The staff answering the phones often wear other hats at a small business, so customer care – as important as it might be – can often delay of other necessary tasks. Of course, you could outsource your customer service needs to a …