The scam typically occurs when the con artist tells the customer that electric service will be disconnected if payment isn't made. The scammer then directs the customer to transfer funds electronically, sometimes through “MoneyPak”, “Green Dot” or other third party card or transfer system. Victims will put … Read More

Since transitioning their order pickup to the west side of the MSU Food Stores building in July, the team has worked hard to enhance the customer service area, adding several tables with a full bakery case and decorative baskets as well as wall art to showcase a variety of their …

Gamel said she had problems with her water bill since moving into her house in Trace Crossings and for months did not have success getting her problem resolved through the telephone customer service offered by the Birmingham Water Works. She asked on an online social network if others in her … …

As he put it, “I love working in customer service … (and) talking to customers.” That passion shows in his work. He has received a silver and a gold award for service excellence, and has also been nominated by his company for a best employee award. Underlining how things have …

Did you know that you typically only hear from 4 percent of your dissatisfied customers? That means an overwhelming majority of customers will not let you know they are unhappy. There are a few things going on here. Since not many customers are complaining and business is probably pretty good, … …

uBreakiFix is known for its timely service, focus on providing an exceptional customer experience, and its ability to fix anything and everything with a power button. Each repair comes with a 90-day warranty and a price match guarantee. “Our commitment to our customers is what drives our continual … Read More

The world we live in continues to accelerate its frantic pace. We are inundated with emails, chats, texts, ads, videos and calls, all clamoring for our attention, often across multiple channels at the same time. In fact, a recent study from Hootsuite shows that the average consumer spends around two …

Peter Wilson, general manager – dealer relations at Motability Operations Ltd, said: “We are really impressed with the achievements of Swansway Motor Group. The annual Awards allow us to thank dealers for providing consistently positive customer service, highlighting those who are doing it well and … Read More

The carriers want to forget the past 10 years since the financial crisis, a time their focus went decisively inward, and unsuccessfully so: building mega-ships to achieve economies of scale that only worsened overcapacity and created delays, and gutting customer service and slow-steaming to save fuel, … Read More

JCP&L has more than 5,000 people dedicated to restoring service to customers as well as addressing safety hazards and road closures from the recent storm that dumped up to an additional 25 inches of snow in portions of JCP&L's service area. Crews continue to make progress, and this morning the … …