PROGRESS: Long Lines has long-term expansion plans
As they expand, Long Lines is hiring — they have openings in customer service and technical help. In the long run, Long Lines plans to continue moving into new markets and providing a new service option in areas that may not have much broadband competition before. The company is currently … …
‘Poor service’: Energy minister turns up heat on gas provider
… bar manager was charged 100 times more for gas than what he actually owed. Energy Minister Josh Frydenberg shared an article by The Age on social media which detailed the case of Fitzroy bar owner Paul Thompson, accusing AGL and Australian Gas Networks of "very poor customer service". Read …
Can Aldi Really Help Kohl’s Grow Sales?
The grocery store customer shopping at Aldi is someone concerned predominantly with price, perhaps even more so than the consumer who shops at Walmart. The Aldi customer is willing to accept a limited range of products and selection and doesn't care about brand or service since they have to bag … …
Ann M. Powers
She was born in Walla Walla and lived in the Tri-Cities area for her entire life. She retired from Fred Meyer as a customer service representative in the nutrition department. Mueller's Greenlee Funeral Home, Pasco, is in charge of arrangements. Read More
Business People: Sunday, March 11
SelectAccount, an Eagan-based health care spending account administrator, was named a Silver Award winner in the Front-Line Customer Service Team of the Year – Financial Services Industries category in the 12th annual Stevie Awards for Sales and Customer Service. … Sean McDermott, an … Read More
Now you can have a conversation with Alexa without screaming ‘Hey, Alexa’ for every request
“For example, if she detects that speech was background noise or that the intent of the speech was not clear,” Amazon explained in a customer service page for Alexa. It'll be interesting to see how well this works. If you have an Alexa device, be sure to let us know …
A few more thoughts on cord-cutting now that I’ve done it
As yet another aside (sorry, it's really the only way to write something like this), I was annoyed that I couldn't just cancel Xfinity service by clicking on my online account or even via online chat with customer service. I was given a phone number to call. After sitting on …
Public Utilities hold meeting for customers affected by high water bills
Brent Eidson says the department is undergoing two investigations. One is from the city auditor, the other an independent auditor that's just getting underway. About 45 customer service representatives helped customers through the day. For some, the department gave instant adjustments. For others … Read More
New law allows Sabres to accept credit cards for 50/50 raffle
"The Charitable Gaming Act of 2017 will not only allow us to raise more dollars for Western New York charities, but it also addresses a customer service issue, as our growing number of fans who rely on electronic forms of payment will now be able to participate in our 50/50 …
Simon Duke: ‘There was just no way we could have racked up such large charges’
It is no surprise it is being investigated by Ofgem for exactly the practices I have outlined. Some of the companies challenging the big six have excellent reputations — and beat the established players hands down on customer service and price. But there are cowboys out there. My advice is …