Google has recently begun working with brands to showcase just how powerful it can be for businesses in their drive for omnichannel customer service. RCS business messaging will enable businesses to communicate with customers using their native text app on their device, allowing them to amend … Read More

Hill, who has been in the restaurant business for about 14 years, said it's the customers she most enjoys. "I like the customer service aspect the most," Hill said. "We have regular customers that come in and I know exactly what they are getting and can have it made for …

Just what is going on at Eir? The story we carried last week about the shockingly bad customer service experienced by one of our readers who was trying to deal with the largest telecoms operator in the State opened the floodgates and we received many more complaints about the company- …

As a growing business, they are currently looking for a passionate and hardworking Customer Service Coordinator to join their Sydney team. … Sydney, the position will report to the Marketing & Retail Manager and will be primarily responsible for supporting the customer service/CRM aspect of the … Read More

MUMBAI–(BUSINESS WIRE)–First Data (NYSE:FDC), a global leader in commerce-enabling technology, today announced a new partnership with RBL Bank, one of India's fastest growing private sector banks which currently services close to four million customers. Under the agreement, First Data will … Read More

And in this age of the digitally empowered consumer, that is brand suicide. Consider some of these stats from our infographic. According to Accenture Interactive's Global Consumer Pulse 2018, 23 percent of U.S. consumers have higher expectations of customer service than a year ago. Of those, 69 … Read More

Nearly 20 percent of U.S. households now contain 10 or more connected devices, and as consumers increasingly work new communication tools into their daily lives, they are also demanding multichannel options when they need customer service and expect it to be faster and easier to use than ever. Read More

People are venting their frustration at Telstra's new customer service bot Codi, which has major trouble understanding even simple requests, the Sydney Morning Herald reports. Before Codi was introduced, human customer service agents were available on the online chat module for help, which is … Read More

One way that big data can improve customer experiences is spotting problems that the average human simply can't see. For example, several separate customer service reps might all get singular calls reporting a minor issue with a product and disregard them. A computer dedicated to machine learning, … Read More

Many CX professionals currently assess customer experience through the lens of biased 'service', and are becoming “A man with a hammer”: Always adopting the “Serve Customers Better” approach to try to solve every CX problem their respective clients or companies face. The Conventional CX is just … Read More