The city is focusing on shutting off water to the customers with the highest past due bills and moving down the list from there. Customers in danger of losing water service don't have to pay off their bills in full. The city only is asking for the current bill, plus …

Australia's major banks face a public grilling over cases where they have engaged in inappropriate or unsuitable lending for mortgages, cars and credit cards. A public hearing begins in Melbourne on Tuesday as the financial services royal commission tries to find out why the problems happened. Read More

But in a world where consumers can buy enough groceries to feed a family of four at the click of a button, demands are becoming increasingly complex—and customer service agents are feeling the heat. According to new research by Calabrio, 56 percent of customer service agents find dealing with … Read …

The traditional idea of customer service revolves around manual processes and lengthy waiting times for employees to respond to customers. Today's customers require fast, friction less experiences that fit in with their busy lives. They don't want to take time off work to schedule in-person appointments … Read More

The National Housing Corporation (NHC) has advised that its Customer Service Department, located at Country Road, St Michael, will be closed tomorrow, Tuesday, March 13, and again on Wednesday, March 14. Related articles. Sewage stink at NHC units in Deacons… NHC celebrates Independence … Read More

Rooter-Man is a national plumbing, sewer, and drain cleaning franchise with over 635+ locations across North America. Rooter-Man is known for providing fast and friendly plumbing services around-the-clock. The company has served millions of customers throughout its 48+ years in business. Since its … Read More

Mr. Richtman noted that budget reductions have taken a toll on customer service. "Field offices must serve nearly the same number of visitors with far fewer staff available for doing so," he said. "In some offices, seniors are required to wait weeks for an appointment to file a claim while …

"We are thrilled to be recognized by the American Business Awards for our continued efforts to deliver a best-in-class customer service program to our clients," said Stacie Swanstrom, Executive Vice President and Head of Nasdaq Corporate Solutions. "These two awards exemplify our dedication to our … Read More

The travel insurance company is being praised for its innovative Anytime Advocates® program, a unique service designed to save travel insurance customers time and money with claims assistance before, during, and after their trip. Since the program began nearly a decade ago, Anytime Advocates has … Read More

Air Canada says it has restored its computer systems after a morning outage led to delays across the airline's operations. The company says it expects some continued flight delays as it works to clear the backlog caused by a disruption of its airport systems, check-in and customer service centres. Read …