Conducted annually, the CSI Study measures customer satisfaction with automotive service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of 1- to 5-year-old vehicles. The study examines satisfaction in five measures of service … Read More

Customer service in transit has been evolving at NYC Transit, particularly since Byford took over the agency in January, vowing to make the passenger experience a top priority. In anticipation of the MetroCard's retirement, station agents have been offered the chance to bid for new jobs under the MTA's … Read …

TUSTIN, Calif., March 13, 2018 /PRNewswire/ — SocialSurvey, an online reputation management service, has announced that 16 Loan Officers from New American Funding ranked in the Top 100 Loan Officers for Customer Satisfaction, which is the most representation from any mortgage company in the … Read More

“One of the new programs we instituted is the Instacart system which allows grocery online ordering and home delivery services," said Aldi Store … to the times, the customer's needs, wants and we're able to keep up with those times and make it successful from a customer service standpoint,” said …

Lime Light Management is currently looking for an entry level individual with a customer service background for their full time Customer Service Representative position. For this … What we have available are part time positions (with the potential of full time work) in entry level customer sales and service. Read …

Developments in areas such as mobile technology, wearables, robotics, virtual reality, speech recognition and artificial intelligence will bring opportunities for a wide range of service innovations that have the potential to dramatically improve the customer experience, service quality and productivity all at … Read More

Airports in Toronto and Vancouver had reported disrupted flight schedules because of the technical issues along with congested terminals. Air Canada customers in Canada and abroad took to Twitter to complain of long lines, flight delays and other travel disruptions because of the computer problems. Read More

Delta service 'unacceptable' in Sioux Falls say passengers of delay … “Delta apologizes to customers on flight 2048 from Minneapolis who were delayed deplaning in Sioux Falls while Delta's ground crews worked to board another flight at an … Just experienced the absolute worse customer service. Read More

Customer service and customer experience experts continue to identify proactive, personalized service as an important trend for companies to embrace and improve. One of the greatest benefits of proactive service is to save time–not only for the customer by preventing them from experiencing a problem … Read More

Pega® Customer Decision Hub's T-Switch capability received a bronze award from the Stevie Awards for Sales & Customer Service for its ability to mitigate risk and maintain regulatory compliance while providing differentiated customer experiences. It allows organizations to set thresholds for AI … Read More