Verizon Wireless Closing a Third of US Call Centers, Cutting Customer Service Jobs
WASHINGTON, DC — Verizon Wireless announced plans last month to close six call center locations across the country, which will result in elimination of approximately 3,000 customer service jobs. Only half of the 6,500 positions currently at the affected call centers in Huntsville, Ala., Little Rock, Ark., … Read More
Verizon Wireless closing one-third of US call centers, cutting customer service jobs
Only half of the 6,500 positions currently at the affected call centers in Huntsville, Ala., Little Rock, Ark., Mankato, Minn., Albuquerque, N.M., Hilliard, Ohio and North Charleston, S.C. will remain as the company transitions to a home-based customer service representative model over the next year. Verizon … Read More
HGS Hiring 120 Customer Service Professionals for Northern Ontario Contact Centres
TIMMINS, Ontario and NORTH BAY, Ontario, March 13, 2018 (GLOBE NEWSWIRE) — Hinduja Global Solutions (HGS) (BSE:HGS) (NSE:HGS), has announced it will hire a total of more than 120 full-time, bilingual customer service representatives in Timmins, ON and North Bay, ON. This increase in … Read More
Salesforce launches simplified software aimed at small businesses
SAN FRANCISCO (Reuters) – Salesforce.com Inc on Tuesday launched new sales and customer service software tailored specifically for small businesses, … Called'Essentials', the apps are simplified versions of Salesforce's Sales and Service Cloud products, Salesforce Executive Vice President Mike … Read More
Ikea officially launches TaskRabbit assembly service
The TaskRabbit launch comes after a slew of changes Ikea has implemented to improve customer service. In January, the company began rolling out a lower shipping and delivery option starting at $29 for all items, with final rates variable based on demand and distance, as well as a new flat …
Unified Office Combines All Total Connect Now Communications Services Into One Management …
Orlando, FL, March 13, 2018 (GLOBE NEWSWIRE) — Unified Office, Inc., a leading managed services provider offering reliable hybrid cloud-based virtual communications services, IoT and business analytics, announced today at Enterprise Connect in Orlando its new customer Total Connect Nowsm … Read More
Haverfordwest’s Green Motors wins national customer service award
Greens Motors, based at the Withybush Industrial estate, Haverfordwest, has won the Jaguar Land Rover Customer Service Centre award for the last quarter of 2017. Jaguar Land Rover regularly surveys customers who visit their 120 dealerships across the UK, with Greens returning the highest rating … Read More
Jacada Receives Material Order from Telefónica O2 to Continue Providing Customer Service …
ATLANTA, March 13, 2018 (GLOBE NEWSWIRE) — Jacada Ltd. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience, today announced that it has again extended its … Read More
Consecutive Stevie® Award for Customer Service Outsourcing Provider of the Year
ASHLAND, Mass.–(BUSINESS WIRE)–OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has won the silver award for Customer Service Outsourcing Provider of the Year in the 2018 Stevie Awards for Sales & Customer Service. Read More
Tale of two TappCars not a hack or a glitch, but good customer service, company says
Tale of two TappCars not a hack or a glitch, but good customer service, company says … Heather Sadowy used the new TappCar service for the first time over the weekend. She ordered a car through the app around 5:30 p.m. and was told a white Honda SUV would pick …