Customer service nightmare: Ford car salesman calls customer a ‘f***wit’ over the phone
In regards to this Gasket recall, Titan Ford Brookvale first doesn't even call its RS customers to book in the job. 2nd, when i try and book it in myself I am told by the service lady "we are only doing one RS with a Rental car per week (wtf?), …
Service Manager – AME Solutions – Ft. Lauderdale, USA
… the company's engineering/technical services and providing engineering solutions to marine and industrial clientele. As a member of the AME leadership team, this position will provide guidance to solve problems and provide technical solutions for rotating machinery in accordance with the customer's … Read More
RCN and Grande Communications Partner with HGS to Accelerate Customer Experience …
"As a service provider to some of North America's largest communications and media companies, we're enthusiastic about this opportunity to leverage our domain experience to guide RCN and Grande Communications' customer experience strategy," said Partha DeSarkar, Global CEO at HGS. Read More
Tertiary education provider Training For You offers Whanganui businesses free customer service …
Whanganui businesses wanting to improve their customer service can take advantage of a free training programme. Tertiary education provider Training For You is providing the programme as part of a government-funded workplace training initiative, particularly targeting staff who may have customer … Read More
Unified Office Combines All TCN Services Into One Management Portal
Unified Office, Inc., a leading managed services provider offering reliable hybrid cloud-based virtual communications services, IoT and business analytics, announced Tuesday at Enterprise Connect in Orlando its new customer Total Connect Nowsm Operations Management Suite (TCNOMS) customer … Read More
How to revamp your customer service using social platforms
Social media is more than just a marketing tool. Utilizing social platforms can be an excellent instrument in the development of improved customer service protocols. Ultimately, great customer service will lead to an increase in consumer loyalty by showing your customers you care. Being responsive to … Read More
4 Pitfalls to Avoid with Your Customer Self-Service Strategy
Kayoko released a report showing that it is one of the biggest changes in the customer service system. The change can be ideal for customers, as well as brands. Customers can receive quicker service without having to assert themselves, while brands can serve their customers with fewer resources and … Read …
Salesforce launches simpler small business product, will discontinue Desk.com and SalesforceIQ
Salesforce on Tuesday launched new sales and customer service software tailored specifically for small businesses, a market the company has struggled to address. Called "Essentials," the apps are simplified versions of Salesforce's Sales and Service Cloud products, Salesforce Executive Vice … Read More
Here are the Top 50 Loan Officers for customer satisfaction
According to the company, “SocialSurvey's 2017 Top 50 Loan Officers for Customer Satisfaction is a fierce competition of mortgage gamers who … in LendingLife last week Jason Frazier pointed out that mortgage lending (as an industry) has a reputation for being not the most customer–service friendly. Read More
Unified Office Intros New Service-Stuffed Customer Portal
PRESS RELEASE — ENTERPRISE CONNECT — Orlando, FL – March 13, 2018 – Unified Office, Inc., a leading managed services provider offering reliable hybrid cloud-based virtual communications services, IoT and business analytics, announced today at Enterprise Connect in Orlando its new … Read More