Note to readers: Reboot of customer service system
The computer systems used by our customer service department will be out of service from 1 to 4:30 p.m. Wednesday for a software upgrade. Live telephone support, interactive voice response and online customer service will be unavailable during that time. The upgrade will improve our customer … Read More
Bank Aljazira Wins Best Customer Service in Saudi Arabia
Bank AlJazira won the Best Customer Service award 2017 in KSA. The award was provided by Banker Middle East Magazine for the "Absher Baezzak" program in recognition of its exceptional effort and excellence in customer service and meeting their needs by the qualified and dedicated staff. Read More
Do your customers enjoy a quality experience?
This might have been provoked by the poor customer service you received, an inferior product or bad and uncaring attitudes. Even if your experience was a neutral one — not bad, but not great either — the trust and loyalty that's so vital to instill in customers wasn't nurtured in …
How Lexus Owned Customer Service, And Redefined Quality
BMW is best known for driving pleasure while Mercedes-Benz still commands luxury cachet but nobody does quality and customer care better than Lexus, and that's not a claim made by Lexus or us, but by virtue of its unbroken record of 14 years of top honours from the 31-year history …
Saudi Airlines launches ‘WhatsApp’ service for customer support
Saudi Airlines launches 'WhatsApp' service for customer support … guests have been using the service to communicate with the airline to amend their booking, make special requests, and send other general inquiries about Saudia's services. … The Saudia WhatsApp service number is: +966 540000005. Read More
Stuart Sign Store and More Launches It’s Custom Sign and Graphic Design Service Nationwide …
But truly offer local, small town customer service, along with the best materials and graphics on earth. Signs can be customized online and delivered to one's front door with no hassle. Stuart Sign Store And More offers thousands of templates allowing customers to customize the design, shape, and … Read More
School for top customer service
GAME LIFTER: The first cohort graduating from the Training For You Customer Service programme celebrated with a special cake. Renée Martin of Parkwood Doors (left), Richard Tidbury of Pirtek, Tutor Diane Paterson, Appliance Repair Care Manager Njela Turia, and ARC staff member Bruce … Read More
Man allegedly called ‘f***wit’ in customer service blunder
The post has received more than 1100 "likes' and reactions, almost 500 shares and countless comments, with Matt Everitt posting "someone's losing their job", while Tiaan Wolzak slammed the "classy service" and Denis Daly described the debacle as "another customer service nightmare". Svetman … Read More
As Self-Service Booms, How Can Technology Keep Contact Center Agents Relevant?
In the costly world of customer experience management, companies are constantly pushing the boundaries to encourage and empower customers to embrace self-service. Why? Because “it's great for everyone”, or so the narrative goes. With self-service, the customer is able to resolve issues themselves … Read More
Dealing With Customer Service Infuriates Me!
As I've grown older, I have tried to control my temper better and been fairlyI have tried to control my temper successful. Unfortunately, there's one area of my life where I find this infinitely challenging to the point where I go ballistic: customer service. It's an oxymoron, if I ever …