UPS is adding its chatbot customer service technology to Google Assistant for package tracking via Android devices, Google's iPhone apps, Google Home and other devices. The expansion to Google Assistant means UPS has most of its bots covered. The UPS chatbot was already available on … Read More

Simon Withey, commercial director at SMH Fleet Solutions, said of Elliot's appointment: “He has a vast level of experience which we shall put to very good use as we continue to grow the business and attract more customers. His contributory work on our ground-breaking inspection management system, … Read More

HORSHAM, Pa.–(BUSINESS WIRE)–C3i Solutions, a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement, today announced it has been named by Gartner, Inc. as a Representative Vendor in the Gartner Market Guide for Customer Management … Read More

Enterprises need to look for solutions that take a platform-centric approach to solving these challenges. A platform that enables a deeper alignment between Sales, Service, and Marketing is a good place to start. AI is already transforming the way we engage customers but the benefit we're seeing today … Read More

DISH announced plans Tuesday to shrink its Christiansburg customer service center this summer from 600 workers to 150, keeping the remainder on … be effective for our operations, employees and the customers they serve so well,” DISH Senior Vice President of Customer Experience Kathy Schneider … Read More

The objective is to provide quick service and transactional support. Most basic tasks such as balance inquiry, bank account details, loan queries etc. can be handled by a bot efficiently, allowing customer service representatives time for complex issues … leading to a more positive banking experience. Read More

Basically, we have to swallow whatever service and products they sell us and not ask too many questions. But it's hitting a tipping point for me as they grow more powerful with more geographical and digital dominance. If we as customers, consumers and users do not stand up to them …

The actions that hurt a customer's score and thresholds for denying a return vary by retailer. But examples include returning a large percentage of your total purchases and returning a high dollar amount. The Retail Equation service also works with Home Depot, J.C. Penny, Sephora and Victoria's Secret. Read More

In regards to this Gasket recall, Titan Ford Brookvale first doesn't even call its RS customers to book in the job. 2nd, when I try and book it in myself I am told by the service lady “we are only doing one RS with a Rental car per week (wtf?), …

Few industries have evolved as rapidly in the 21st century as the consumer retail industry. Retail organizations face new challenges every day as technology contributes to market upheaval but also facilitates new possibilities for service innovation that were mere pipe dreams just a few years ago. Retail … Read More