RALEIGH – Bandwidth, a provider of communication services that went public late last year, is rolling out a new messaging service that the company says is a “powerful alternative” to standard short codes. … Expected uses include customer service notifications (alerts, appointment reminders. Read More

The reason behind this steep rise is that it will help in improving the customer experience. Another report stated that by 2020, 85% of customer interactions would be handled by machines, and the global economy will double by 2035 because of AI. This is a sign that, customer service and …

4 with 44 percent, but shoppers were disappointed with its customer service and inability to understand shoppers. Ross Stores was positioned at No. 5 with 42 percent, and shoppers thought it offered the best value for the money. Walmart, however, scored the lowest in value for the pocketbook, and … Read …

Airports make the customer experience a high priority,” ACI said in a March 6, 2018 statement. CMN won the best African airport catering for over 2 million passengers per year whiles Nairobi Airport in Kenya was also adjudged the most improved facility in the Africa region. The Airport Service Quality, … …

He says Microsoft CSPs need a way to keep pace with Microsoft's growth, provide great service, differentiate and keep their costs low and pushes resellers to be "customer zero" in using cloud services and products in order to best train their teams to provide the same offerings to customers. Read …

But Yeager, a longtime Aspen business owner, accuses Alsco of a “systematic, class-wide manipulation” of its customer–service agreements. Alsco, which stands for American Linen and Supply Co., has “17,000 employees servicing more than 300,000 clients in 13 countries,” the Salt Lake Tribune … Read More

Within 'Pypes', pragmatic AI and conversational Interfaces allow streamlined business processes and the highest levels of Customer Engagement. Uses for Pypestream include Customer Care, marketing and direct promotions as well as internal business-to-employee interactions. Regardless of the … Read More

Lessons from Legends: More than 30 awards will recognize legendary CX leaders across marketing, commerce, sales and customer service. Our CX awards, which include our 12th annual Markies awards, will be hosted on April 10 at 8:00 p.m., and will spotlight the legendary efforts of those who push … Read More

Customers are willing to spend more with companies that provide excellent customer service. So, what constitutes a superior digital customer service experience? In a word, accessibility. And while your website and mobile app are there for customers around the clock, they don't always meet their needs. Read More

“A customer service representative was the first position I hired for,” said founder and CEO Sahar Saidi. “It's something we have to consciously invest in as the company grows. One-to-one customer service is not something that's easily scalable, but it's one of the big reasons we've been able to grow.”. …