Customer Service

Sales and Customer Service Co-Ordinator

Mesop is an iconic Australian womenswear brand delivering simple design and a modern aesthetic to Australian women since its inception in 2005. We currently have an exciting opportunity for a Sales and Customer Service Co-Ordinator to join the team. Based in our beautiful Clifton Hill head office, … Read More

Customer Service

Schwarze Hires David Heigl as Vice President of Sales, Marketing, Customer Service and Product …

Heigl comes to Schwarze with 23 years of Sales and Marketing experience and has extensive expertise in global market analysis, product positioning and understanding the needs of a customer base. His strong winning attitude and personality are assets that will complement and enhance Schwarze's … Read More

Customer Service

Infiniti Ranks No. 1 Overall in 2018 JD Power Customer Satisfaction Index

The 2018 CSI Study includes ratings on five service-related factors to customer satisfaction: service advisor, vehicle pick-up, service facility, service quality and service initiation. INFINITI ranked in the top tier among premium brands in each category, with the largest improvement seen in the Service … Read More

Customer Service

Hong Kong Telecom operating customer service centres for up to 7 years in breach of land leases

HKT, the largest telecommunications provider in Hong Kong, has been operating customer service centres in violation of land leases at six telephone exchanges for up to seven years, an investigation by FactWire has found. The Lands Department has also confirmed to FactWire that three of the service … Read More

Customer Service

12 times United was America’s most hated airline

United Airlines has dealt with a large number of highly-publicized customer service incidents over the past few years. The airline has hurt customers, threatened them, and mishandled their pets. While it appeared the United had recovered from the April 2017 incident when it dragged a passenger off an … Read More

Customer Service

Murdoch’s queen of customer service, Tanesha Chandler

EVANSTON — For nearly six months now Evanston's Murdoch's store has been lucky enough to employ Tanesha Michelle Chandler. Tanesha began working at the western store in September of 2017, and if you ask her, she'll tell you that she has loved every minute of it. “My brother, Jonathan, helped … …

Customer Service

Customer service expert shares keys to Disney, Ritz Carlton success

Savannah Downtown Business Association got a look into decades of customer service success Wednesday as subject expert Leonardo Inghilleri addressed its monthly luncheon. “Culture is at the core of success. You need to first establish the right culture, then establish your goals and aspirations and … Read More

Customer Service

Salesforce Essentials is Here–Now Millions of Small Businesses Can Grow and Innovate Faster on …

Small business teams spend 23 percent of their workdays on average manually inputting data—time that should be spent finding, winning and keeping more customers. Essentials helps small businesses save time with sales and service apps that are easy to set up, learn, use, maintain and add new … Read More

Customer Service

Company culture doesn’t need to be “warm and fuzzy” to be effective

What's more, the company tops the lists of many customer service awards, holds the second spot on LinkedIn's Top Companies to Work For list, and added more than 85,000 employees in 2016. That company is Amazon—and the scathing comments I quote above were part of a 2015 New York Times … …

Customer Service

PACB Service selects CSI Managed Services for its member banks

“Community bankers are at their best when they focus on serving their communities with innovative, customer-oriented financial services,” said Steve Powless, CSI's chairman and CEO. “CSI's managed services provide PACB members with secure, scalable solutions to ease technology burdens and … Read More