East Lansing restaurants work to provide unique customer service to citizens
As a college town, East Lansing is naturally home to restaurants that serve all kinds of food and vary from carry-out to sit-down restaurants. Since a large portion of the population is college students, it's natural for East Lansing to be home to more carry-out dining options. Larry Martin is …
Service Satisfaction Key to Increasing Brand Advocacy, JD Power Finds
COSTA MESA, Calif., March 15, 2018 /PRNewswire/ — Service quality continues to be the main driver of customer satisfaction among individuals who get their vehicles serviced which, in turn, leads to greater brand advocacy, according to the J.D. Power 2018 U.S. Customer Service Index (CSI) Study,SM … Read More
Customer Service in Tough Situations
Can you imagine discussing the components of a will with the recipient's crying daughter? Or being the one to share that someone is in a coma? Businesses must deal with upset customers in one way or another, whether it is an annoyed client on the phone or a “hangry” person …
‘That’s Not My Department’ and 10 Other Phrases Customers Hate
You have a problem, you call the phone number listed on the company's website, you wait on hold for what seems much longer than the ten minutes they said you would be holding, you finally get to a customer service rep, you tell your story and the customer service rep …
From the publisher: Top Workplaces invest in employee and customer satisfaction
The 50 companies named in this year's section look at customer service as a philosophy to be embraced by every employee. As the survey responses indicate, employees want to be challenged and grow as professionals. The survey — conducted by an outside and impartial company — measures a … Read More
Fiat and Other Chrysler Brands Hit Rock Bottom in Customer Service
Fiat Chrysler Automobiles N.V. (NYSE: FCAU) continues its string of poor performances in customer satisfaction ratings from major consumer research firms. Its most recent ratings put its brands at the bottom of the J.D. Power 2018 U.S. Customer Service Index Study. Its Fiat brand was at the very bottom. Read …
Little Sweden Recognized for Customer Service Efforts
Little Sweden Resort in Fish Creek was chosen as a national example for customer service from the American Resort Development Association (ARDA), a nationally recognized organization in the hospitality industry. ARDA looked at thousands of resorts across the country and they chose to highlight … Read More
Ombudsman heard 28 per cent more bank customer complaints in 2017
Banking-related complaints handled by an industry ombudsman rose 28 per cent in 2017, reaching the highest level in five years as disputes over credit cards nearly doubled. The Ombudsman for Banking Services and Investments (OBSI) opened 370 banking-related cases last year, mostly related to … Read More
The Future of Self-Service is Artificial Intelligence
For 81% of customers, self-service is the first choice for solving a problem. These customers want low-friction, fast resolution services. The speed & efficiency of your self-service determines their customer experience. Say goodbye to forms and FAQ pages and website support. Intelligent Agents, Voice … Read More
Residents air concerns with billing, customer service at Water Works Board community meeting
The community meeting, held at the Hoover Met's banquet room, included several dozen Hoover citizens, Mayor Frank Brocato, members of the City Council and representatives from the BWWB's management, engineers, meter reading, IT and customer service departments. “What we've tried to do is … Read More