"The service providers that receive our Angie's List Super Service Award demonstrate the level of excellence that members have come to expect," said Angie's List Founder Angie Hicks. "These pros are top-notch and absolutely deserve recognition for the trustworthy and exemplary customer service they … Read More

This effort adds integrated products that now address customer needs for regulatory affairs offices, research operations managers, clinical domains, path labs, research pharmacies, data management teams, and financial suites. The company has also expanded its customer service, technical support … Read More

Verint Systems Inc., the customer engagement company, announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an open, modular Artificial Intelligence (AI) engine. Verint is a recognized leader and innovator with a broad … Read More

The Bank of Montreal is taking a first step toward artificial-intelligence powered customer service by launching chatbots that can field questions via Facebook Messenger and Twitter. The deployment of such technology is the latest move by a Canadian bank to beef up its digital capabilities as customers … Read More

The company is investing €250,000 in the rebrand and in new customer and business operations systems, including service management, customer relationship management and document management to allow the three teams to work effectively as one. The investment also includes staff integration … Read More

Altice said trying to improve its general customer service had led to a pick-up in customer numbers in France, with the company winning 69,000 customers for its French fiber business. Altice grew rapidly in recent years via a series of debt-fueled acquisitions, including of French telecoms group SFR. Read More

Amid an increasing number of cases of unsatisfactory customer service, citizens have demanded an improvement in the standard of after-sale services provided, according to a survey conducted by LocalCircles, a citizen engagement platform. India has a thriving middle class who buys a product based … Read More

Houston, TX — (SBWIRE) — 03/16/2018 — The Global Customer Service Software Market is estimated to grow from USD 4.33 Billion in 2016 to USD 9.38 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 16.7% during the forecast period. The report on the Global Customer Service Software … …

But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other … Read More

Annabelle H. Lee, an American Family Insurance agent in Fergus Falls, and her team has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program. “Providing our valued customers with an exceptional service … Read More