John Timpson CBE, the CEO of national company Timpson UK, will be in Harrogate to speak to Yorkshire businesses and offer his tips on the value of customer service. It's a great opportunity for local businesses to ask advice from John, who's company now has over 1,600 branches nationwide, … Read …

After receiving hundreds of consumer complaints over unexpectedly high bills, the Maine Public Utilities Commission will decide next week whether to open a full investigation of Central Maine Power Co.'s billing, metering and customer service operations. The PUC is in the midst of a inquiry that could … Read More

Residents of the Georges River community are being encouraged to drop in and connect with the council at its Customer Service pop-up stall at … Council is proactively engaging with the community and are an extension of our commitment to providing excellent customer service to all residents,” he said. Read …

Founded in 1996, Plano-based Working Solutions provides home-based customer service and sales agents. The company, founded before Google and Facebook were even a thing, has grown from one of the nation's first virtual workforce companies into an industry leader with about 120,000 agents … Read More

Consumers put a lot of importance on the level of customer service and communication they receive from businesses that they use. If you become lax in these areas, you will find that customers simply stop using your services and head to one of your rivals instead. By communicating effectively, you …

According to Salesfore.com, small business teams spend 23 percent of their workdays on an average manually inputting data—time that should be spent finding, winning, and keeping more customers. “Essentials” helps small businesses save time with sales and service apps that are easy to set up, … Read More

Iowa American Water does not typically send a service worker to your home unannounced. They usually will have an appointment before showing up. An exception would be if there were a water main break in the neighborhood. Water company distribution workers routinely knock on customers' doors to … Read More

Verint Systems, Inc., has launched new customer self-service capabilities. The range of new capabilities includes enterprise chatbots powered by a modular Artificial Intelligence engine and intelligent virtual assistants (IVAs). The company noted that with new AI technology and analytics, self-service … Read More

J.D. Power polls vehicle owners on a wide variety of topics, ranging from initial vehicle quality to overall satisfaction. It also talks to them about vehicle service, and its latest service satisfaction rankings just came out. Infiniti and Buick are the top automakers in the 2018 J.D. Power US Customer …

Strong industry knowledge on trends, tools and best practices, business acumen, and a stellar reputation for customer service is required. The Director, Event Services serves as a subject matter expert and advisor to the meetings team, as needed, and supports the Director, Convention and Meetings on … Read More