"Providing our valued customers with an exceptional service experience is at the heart of everything we do," said Ann Hamilton, American Family Insurance customer experience vice president. "As recipients of the American Star Excellence in Customer Experience Certification, this select group of … Read More

Customers say Brooks Shoe Service closed without returning customer belongings worth thousands of dollars. (WLS). WLS. Friday, March 16, 2018 10:18PM. CHICAGO (WLS) –. The owner of a shoe repair shop that recently closed in the Loop responded to angry customers Friday. Brooks Shoe Service … Read More

Snapchat might be planning a surprise move into customer services. The company has patented a system that would make it easier for customer service staff to work out when people they're chatting to are annoyed. The emotion-reading technology would work by mapping people's faces and analysing … Read More

Automated intelligent technologies like AI and machine earning are enabling businesses to deliver more relevant, personalized customer experiences through responsive technologies, like chatbots, and recommendations and services that streamline purchasing. Businesses can also deploy machine … Read More

Additionally, buybuy BABY is uniquely positioned to provide convenience and support to expectant parents in the 53 Bed Bath & Beyond™ store locations throughout Canada and online. buybuy BABY places great emphasis on customer satisfaction with an unparalleled commitment to customer service. Read More

Applying a layer of security and customer support for connected smart home devices, Verizon has launched TechSure, a service for its Fios and other … -TechSure ($10 a month): Includes 24/7 phone support for most devices connected to the home network, and includes help with software installation, … Read More

“The service is what keeps visitors coming back again and again. Whether an individual is travelling for business or pleasure, the level of customer service that visitors receive on their trip will help determine whether they come back for another visit or warn friends to stay away based on bad …

Today, Keri Norris, Senior Vice President of Regulatory Compliance and Chief Legal Officer, and Lori Owens, Senior Director Provider Services, honored law firms and attorneys with awards for superior performance and customer service. LegalShield and its provider law firms have the industry's highest … Read More

Another way the city plans to improve service to customers, financial benefits to the city and utility operations is through Advanced Metering Infrastructure. The old analog meters used to record electrical usage will be replaced with a new digital system that will enhance customer service and improve … Read More

Along with finding that service quality continues to be a key driver of customer satisfaction among consumers, the J.D. Power 2018 U.S. Customer Service Index (CSI) Study released Thursday found that younger customers who their vehicle serviced are more likely to rely on recommendations from … Read More