Republic Services was awarded the 2018 Business of the Year award, Excellence in Customer Service was awarded to the Law Offices of Dana Dean, the Hispanic Business Leader was awarded to Roxana Damas of Diversity RD Global, and Voces Unidas de Solano was recognized as the Community … Read More

Transaction problems included long wire transfer delays and a lot of gripes were directed at crypto-businesses and the lack of customer service. “Money being unavailable was the number one complaint and consumers struggled to transfer and trade their cryptocurrencies at a critical time — Complaints … Read More

The consumer marketplace is helping smooth the transition for corporate solutions like Conversational IVR, Mr. Knoll said. By 2020 an estimated 70 per cent of households will have a digital assistant. According to Gartner, one in four corporate customer service and support operations will integrate … Read More

What is internal customer service–what is a good, workable definition? And how can great internal customer service be accomplished–are the principles applicable to internal customer service training that can help us provide the best service possible within our company? The “what”: Internal customer … Read More

Joe and Emily Warren's miracle galloped down the hall at United Blood Services' Butte donor center, jumping up and down to make the red lights on his … With such a great reason to be grateful, Joe, pastor at Restoration Church, and Emily, a customer service representative at Granite Mountain …

Although the question about managing a difficult customer isn't quite as risky, it still takes finesse. For example, starting with any kind of definitive pronouncement can put you on shaky ground: “I believe that good customer service starts with the customer. If a customer is being difficult, they may be …

Spectrum's switch to an encrypted, all-digital signal in northern and southern Berkshire County was completed in February; the Pittsfield area followed March 6. Spectrum says it will help provide better service, including faster internet speeds, more channels and on-demand content, and more features. Read More

Realizing a majority of Americans spend a good chunk of their day on social media, companies big and small alike have found great success deploying customer service on Facebook and Twitter. And the move seems to be paying off, too. According to JD Power, 67 percent of consumers say they …

… interpersonal skills such as communication and customer service, which are essential for the service sector. We also ensure they gain in-depth knowledge of coffee and its preparation methods. In addition, the company provides business skills training and practical training that helps develop a shared … Read More

Benefield started in 2000 as receptionist and has worked as a teller, Customer Service Representative, a team member in bookkeeping and most recently Deposit operations manager and BSA Assistant. She is an active member of Pauline Baptist Church and serves on the Hospice of South Georgia … Read More