1 — Salesforce launches simplified software aimed at small businesses. This week, Salesforce.com Inc introduced new sales and customer service software tailored specifically for small businesses. Called 'Essentials,' the apps are a simplified version of Salesforce's Sales and Service Cloud products. Read More

Last week, I had the chance to be one of the speakers at a Customer Service Master Class put on by Southwest Airlines and VisitDallas, the convention and visitors bureau for Dallas, Texas. The program took place at the training center in Southwest's headquarters. There were a number of excellent … …

Minimum wage hikes will raise pay for workers who manage to keep their jobs in Walmart, but they won't solve the retail giant's customer satisfaction problem, which remains at record low levels recently. Walmart's American Customer Satisfaction Index (ACSI) score dropped a notch in 2017, from 2016 … Read More

BEMIDJI—Real Living Real Estate recently announced Noemi and Harold Aylesworth of Bemidji have received the Real Living 360 Service Diamond national award for providing superior customer service to home buyers and sellers in Bemidji, a press release said. To qualify to become a Real Living … Read More

To qualify for an energy audit, a person must be a residential customer whose space and/or water heating fuels are delivered by NorthWestern Energy, who has not had an E+ audit in the past and …. “The on-site energy audits offered by NorthWestern are a great customer service tool,” said …

“Dublin Bus is monitoring the situation on an ongoing basis and is taking advice from Met Éireann. The safety of our customers and our employees is of paramount importance. “Customers can also get updates on our Twitter account; @dublinbusnews or call our customer service line on (01) 8734222.”. Read More

“We at Bingo Industries are excited about partnering with a likeminded organisation that dares to be different and is driven by hard-work innovation, growth, customer service and success,” Tartak said. “Like Hawthorn, we have ambitious goals, all achievable. Amongst ours is to lead change and innovate … Read More

Dinesh Bhasin, head, customer support, passenger vehicle business unit, Tata Motors, says the company's PV sales have seen an uptick since the lows of 2015, not only due to new launches, but also following its renewed focus on customer service. “About two-three years back, it would take one full day … …

It's been one year since Lee and Hollie Woodham moved their Mosquito Joe pest control business from their Highland Village home to an office in Argyle. The soon-to-be expanded 3,000-square-foot facility not only has allowed them to greet customers somewhere other than their dining room table, … Read More

Organizers of the April 3 WY-CO Spring Regional Job Fair expect to host almost 60 employers in the fields of energy, customer service, health care, hospitality, construction, tourism, law enforcement, retail, manufacturing, professional administration and more. The free event in the First National Bank … Read More