Speaking about Humanoid robots, Sandra De Zoysa, Group Chief Customer Officer, Dialog Axiata PLC said, “We are introducing this pioneering technology with the aim of integrating the latest in man-machine interaction to help our customers who prefer the 'self-serve' option,” Dialog Axiata Group … Read More

At or near the top of ANY list of underrespected and underappreciated sectors of the Mahoning Valley economy must rank customer–service call-center jobs. Some may be surprised to learn that more than 4,200 people work at major call center operations in Mahoning and Trumbull counties, including … Read More

Western Sydney's Wet'n'Wild will soon trial a new pop-up weekend service covering areas including Liverpool, operated by Transit Systems Australia and … The purpose of the NSW Government's On Demand Transport Pilot Program is to trial different models which could improve customer service and … Read More

LONDON — iAdvize, which enables consumers to get real-time advice from brands' customer service teams and paid experts via WhatsApp and Facebook Messenger, has appointed Clarity PR as its UK communications agency, including media relations, reviews, events, thought leadership and … Read More

As if it were not bad enough that the bank effectively stole this customer's money, the fact that it appears to have made absolutely no effort to make amends speaks volumes about its attitude customer service. In response, the company sent us the following statement. “We sincerely apologise to Oonagh … …

Simon, who has many years management experience in the motor trade, and Sarah, whose background is in customer service, feel they have the transferable skills to do a better job. Adams and Co have been successfully selling businesses since 1951 and operate across the UK from several local … Read More

When their turn at the counter came I expected them to tell the customer service representative exactly how they felt. In fact, I was kind of gearing up for an epic battle. The kind where a supervisor gets called in to handle the irate customers, pens are being thrown around, …

Of course, as a journalist I figured at least I could get a story out of the mess, so I contacted Samsung's Australian media team to find out what was wrong with its local support services. True to the form of their customer service colleagues, Samsung's media processes proved equally …

Whatever method you choose, make sure your customer service representatives are friendly and trained to deal with difficult customers. Make it as easy as possible for the customer to receive a new product. Minimize any further damage the recall could cause your business. You might consider hiring a … Read More

“Listening to what our customers want and delivering the right product is key to our success, which is why we are delighted to be sponsoring this award,” he said. “In an increasingly competitive business environment, it is excelling in customer service that sets businesses apart. “So it will be great …