NatWest begins testing AI driven ‘digital human’ in banking first
Greg Cross, Chief Business Officer, from Soul Machines said: “NatWest has been at the forefront of technology vision and advancement for years and using Soul Machines to reimagine their customer experience sets them apart and continues to show the bank's leadership in engaging and providing the … Read More
Firms that prioritise customer experience ‘significantly outperform competitors’
Businesses that prioritise customer experience significantly outperform competitors, with half expecting to adopt AI customer experience by the end of 2018, according to new research. The Adobe Digital Trends Report explores the digital trends that marketers are looking to incorporate into their … Read More
Santander, Boden, Adobe and Econsultancy on data, customer experience and design
The report found that organisations using AI tools to create real-time personalised experiences for their customers are 50% more likely to significantly exceed their business goals. As a result, half of brands (46%) expect to adopt AI to support customer experience by the end of 2018, but 40% admit … Read …
Why digital customer experience requires business transformation
Artificial intelligence (AI) is becoming an important driver of customer experience execution, according to the survey. This is particularly true in larger enterprises, where 24% of respondents said they are already pushing forward with AI investments. The research from Adobe and Econsultancy showed … Read More
How can AI empower the retail workforce?
Uwe Weiss, CEO at Blue Yonder, argues that removing sales staff from the shop floor to be replaced by AI would be the wrong approach for retailers, as they should be enabling their employees to do what they do best, providing friendly, responsive and bespoke customer service, and letting the … …
Five Predictions For Digital Transformations In 2018
Retailers have already begun using artificial intelligence (AI) to improve the customer experience. Financial services firms have embraced robo-advisers, payment processor Square just announced that it will allow almost all customers to purchase Bitcoin and Amazon's Alexa is helping to usher in a new … Read More
Ganesh Bell Named Uptake President To Accelerate Global Growth Of Industrial AI
21, 2018 /PRNewswire/ — Uptake, the industrial data science and artificial intelligence (AI) software leader, today announced that Ganesh Bell will join the company as its President. … Just this month, Uptake was named to Constellation's ShortListTM for Customer Experience (CX): IoT Platforms**. Read More
Customer experience management top strategic priority for 2018/19
AI is seen as a key driver of customer experience execution, particularly in large enterprises, where 24% said they are making investments in the technology. The push towards AI adoption is often coming from the top of organisations. 57% of the c-suite respondents said that their companies were … Read More
AI initiatives are integral to a brand’s marketing needs
CMOs are now looking at mixing and matching a brand's marketing needs with a variety of AI initiatives. This allows CMOs a greater … By aligning the correct interlocking Lego blocks of AI, one should be able to transform a customer's experience in interacting with the brand. This alone should …
Data and content key to customer experience success
He added: “Customer experience cannot just be the remit of marketing or customer services; it must be driven through every function of the organisation, from marketing and IT to product development and design. By breaking down organisational silos and using data and AI to combine analytical insight … Read More