ID Finance, the emerging markets fintech firm, announced on Tuesday it is incorporating behavioral biometrics into its AI-based fraud scoring engine to … security has strengthened our relationships with customers and as the technology is passive, there has been no impact on the customer experience.” … Read More

Our solution and team are going to deliver game-changing experiences for our client partners and their customers," said Schneider. Speakeasy AI's CTO is Moshe Villaizan, former Head of Application Engineering at Creative Virtual USA. A seasoned developer with singular skills, Villaizan was an … Read More

The startup offers AI-driven voice- and chat-based solutions to B2B firms in the hospitality sector for better customer experience. Owned and operated by Prontus Technologies Pvt. Ltd, Trilyo was founded by Abhishek Moharana and Gaurav Gambhir in November 2015. Moharana previously worked with … Read More

Commenting on the technology aspect of Triliyo, Abhishek said, “We're creating the next level of customer experience in hotels. Our voice-based concierge service using [smart assistant] Amazon Echo is the first in hotels”. The company claims to have over 150 clients in Bengaluru, Delhi and Mumbai in … Read More

The firms they work with across a variety of verticals, he said, make no effort to disguise the fact that customers are talking to a virtual human. Air New Zealand customers know they are talking to an AI avatar when they are dealing with the concierge service. As Cross maintained, …

Shell also uses AI to improve the customer experience and to keep ahead of the competition. For example the Shell Connected Car Open API can analyze user behavior and offer customers tailored convenience and loyalty rewards. The platform helps Shell predict what a customer might want so that … Read More

Our solution and team are going to deliver game-changing experiences for our client partners and their customers,” said Schneider. Speakeasy AI's CTO is Moshe Villaizan, former Head of Application Engineering at Creative Virtual USA. A seasoned developer with singular skills, Villaizan was an … Read More

Trilyo is a B2B hospitality industry SaaS company that offers AI driven voice and chat based solutions for providing next-generation customer experience. “We are creating the next level of customer experience in hotels. Our voice-based concierge service using Amazon Echo is the first in hotels. Read More

Supporting predictable, consistent interactions within each customer's personal journey, clients and customers experience a tailored and engaging interaction at each point in the journey. For CX management, it allows a much more consistent experience than that typically offered within a call centre or … Read More

Optimization of the customer experience is the top priority for marketers in 2018 according to Adobe's 2018 Digital Trends report, with 21% of APAC respondents saying it is the most exciting opportunity. APAC marketers are focusing on making the experience as personalized and relevant as possible, … Read More