Academia will have to focus on building the curriculum with courses that have some sort of focus on user interface/user experience, digital, AI/ML and cybersecurity. These are technologies that hold the jobs of the future. In David Linthicum's step-by-step guide to Cloud Computing and SOA Convergence … Read More

Other tech firms in West Michigan are helping manufacturers realize the “fundamental” benefits of using automation and AI to improve the customer experience with their consumer products. Grand Rapids-based Carnevale ID LLC, a software development firm, worked with Salt Lake City-based Traeger … Read More

JH: Our clients are leveraging the IBM Cloud with Watson, Blockchain, data services and IoT to generate new innovations and value, helping to …. region are starting to break the status quo by offering faster and cheaper solutions than the incumbents, often also providing a better customer experience. Read More

… chatbots, an application of AI for Natural Language Processing. This can help SMBs provide comprehensive, around-the-clock after-sales support to customers, without needing to hire or train customer service personnel. This can not only save them money, but also improve the customer experience. Read More

“Our goal is to provide an exceptional customer experience and meet our customers where they are, and digital is increasingly becoming the preferred way for our customers to engage with us on a daily basis,” said Brett Pitts, CFO of BMO. “The launch of these chatbots, and the integration of …

By leveraging AI, banks will realise significant long term cost savings, whilst delivering enhanced functionality and customer service. Today we are only exploring the tip of the iceberg – but the opportunities are there to further reach into back office operations, compliance, customer experience, security … Read More

Whole Foods, an intelligent chatbot: The main goal of any brand is to assure satisfactory customer experience, and this is the reason why many brands spend so much money on customer support or call centers. Whole Foods took a unique approach to resolve customer queries, using AI-based chatbot … Read More

GrokStyle, a provider of vision-based AI solutions for retail, today announced that it has been selected by IKEA to power visual search for the globally … “IKEA Place is the perfect showcase for our capabilities, combining leading edge technologies to provide an optimal customer experience. Together … Read More

Learn more: https://www.twilio.com/use-cases/contact-center. NICE InContact showcased CXone, a cloud customer experience platform that unifies omnichannel routing, analytics, workforce optimization, automation, and artificial intelligence. NewVoiceMedia unveiled fully-integrated omni-channel cloud … Read More

The evolution of the marketing landscape is heavily driven by Millennial consumers, who demand a convenient, personalized buying experience. To satisfy Millennial needs and ensure future success, B2B businesses are rethinking marketing strategies and implementing AI and mobile platforms. Read More