At the time of this announcement, Tomer Tagrin, CEO and Cofounder, Yotpo, said, “Through reviews and other user-generated content, millions of consumers every day are telling companies directly about their experiences, providing feedback on everything from itchy fabrics and faulty clasps to earned … Read More

The major vendors in the global recommendation engine market based on AI, include IBM (US), SAP (Germany), Salesforce (US), HPE (US), Oracle (US), Google … The growth in focus toward enhancing the customer experience is a major factor driving the growth of the recommendation engine market. Read More

Putting AI to use to automate basic business tasks can result in better quality of service, better customer experience, better project implementation and lower cost. As an example, autonomous, 18-wheel cargo trucks will save money on salaried drivers, but there is additional value in a truck that can drive … Read …

The banking sector has realized that it has to adopt AI into its processes and applications as fast as possible as the outcome of this technology will enrich the customer experience in many areas; it will also increase customer confidence and engagement, which will enable banks to know their customers … …

Linc's Customer Care Automation platform revolutionizes how brands solve the challenges of poor customer loyalty and rising costs. The platform uses AI, a single customer profile and smart integrations to create engaging, real-time moments that give customers an unforgettable experience while … Read More

“Retailers will be able to get labour savings by eliminating highly repetitive and transactional jobs, but will need to reinvest some of those savings in training associates who can enhance the customer experience. As such, most retailers will come to view AI as a way to augment customer experiences … Read …

The Eligma platform will facilitate product discovery, enabling customers to find exactly what they need. While looking for the right product globally, the AI-driven platform will be taking into account its knowledge about the user and all product specifications and characteristics required by the person. Read More

It applies artificial intelligence (AI) and machine learning (ML) to automate customer onboarding, product usage analysis and user communication. Thus enabling success managers to deliver a superior customer onboarding experience, retain customers, drive, upsell and improve monthly recurring … Read More

AI and machine learning are making the customer experience more personalized and contextual than ever before. Banks and credit unions are using advanced technology to make websites, emails, digital advertising, social media and other content more efficient and effective. This is increasing … Read More

Specifically for financial institutions, the cloud, AI and Machine Learning technologies help them in several areas, such as compliance, surveillance and fraud detection, document processing, pricing and product recommendations, trading, and customer experience. Products such as Amazon Lex and … Read More