Conversational Customer Care Reduces 80% of Repeat Callers
A leading insurance provider was able to decrease their number of repeat callers by 80% and improve CSAT 20% by providing this new conversational voice experience to its members from Convergys. This implementation proves that giving callers the ability to speak in their own words is not only faster, … Read …
Yes, AI Will Affect The Future Of Life Insurance — Here’s How
With thousands of insured clients, companies experience a backlog in claims processing due to human error, but AI can streamline the process and improve both accuracy and customer satisfaction rates. Some life insurance companies also use AI to review claims and look for nuances that could … Read More
Vision Critical Communications Inc. Bolsters Artificial Intelligence Capabilities with the Acquisition …
VANCOUVER, British Columbia–(BUSINESS WIRE)–Vision Critical Communications Inc. today announced the acquisition of certain assets of Aida Software Corp., a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications. Read More
Using Artificial Intelligence, Machine Learning to enhance user experience and stickiness …
Using Artificial Intelligence, Machine Learning to enhance user experience and stickiness: Harmeen Mehta, Bharti Airtel, India's top telco by users said that it is leveraging technologies like Artificial Intelligence and Machine Learning to enhance customer experience and increase stickiness on its … Read More
Why Using AI Is Not The (Sole) Answer To Digital Transformation
Rather than spending hours every week manually entering data, AI can do all the knowledge work and 'heavy lifting' so that sales teams can focus on relationship-building and customer experience. At the same time, through AI, workers can immediately know customers' needs and wants across multiple … Read More
MoneyLIVE: banks and fintechs set to dazzle the customer in a tech-driven world
As the customer experience focuses more on context, and not the content, these financial institutions, sometimes together with fintechs, can put a new layer of innovative customer experiences and technology over the old core, creating something new. And, with the help of artificial intelligence and … Read More
How the fourth industrial revolution’s impact in Scotland will be ‘more profound than electricity or fire’
But he warns: “A disconnect between workers' embrace of Artificial Intelligence and their employer's efforts to prepare them puts potential growth at risk. “The full promise of AI depends on humans and machines working together in innovative ways to enhance customer experience and create entirely … Read More
Boxx.ai Eyes Rapid Expansion via Magento Plugin
Founded by a team of renowned data scientists and tech geeks with multiple patents and decades of experience in this area, Boxx.ai uses AI powered algorithms to identify and deliver the most accurate, relevant and personalised product recommendations for each customer across every touch point. Read More
Vue.ai launches the world’s first AI-based human model generator, bringing its vision of end-to-end …
SAN FRANCISCO, March 21, 2018 (GLOBE NEWSWIRE) — Artificial Intelligence startup Vue.ai announced the commercial launch of its latest product that analyzes garments and automatically generates a human model. The product will allow retailers to give their customers a unique experience, … Read More
AI: The Key to the Future
The adoption of artificial intelligence (AI) across industries has shown a steady rise, which is expected to cause a significant increase in the potential … AI can compensate for deficiencies in the same, especially with regard to skill shortage, and helps in improving the overall user experience (UX). Read More