Appier is a technology company which aims to provide Artificial Intelligence (AI) platforms to help enterprises solve their most challenging business problems. Appier was established in 2012 by a passionate team of computer scientists and engineers with expertise in AI, data analysis, distributed systems … Read More

The current hype around AI translates to people expecting the technology to answer all their questions. “A true cognitive system needs to be trained and pointed to address specific needs,” IBM's Krause said. Organizations should pinpoint interaction points along the customer experience journey and … Read More

AI, analytics, customer history, and emotional, behavioural, and motivational data all contribute to understanding the customer's context and the … the chatbot needs to be calibrated with a set of guiding decision strategies, safeguarding representation of the brand, as well as a great customer experience. Read More

More companies rolled out, and invested in, AI-driven platforms, products and customer-oriented services. More publications … being built. In practice, this means incorporating a combination of great user experience (UX), digital technique, cognitive capabilities and connectivity into every AI product. Read More

Increasing metrics like relevancy, accuracy and speed can have a major impact on the customer experience and conversion rates. Marketers are … Amazon reported a third-quarter sales increase of 34% to $43.7 billion as a result of AI-powered product recommendations that activate valuable user data. Read More

The Linux Foundation and Open Source Community Members Launch LF Deep Learning to Drive Open Source Growth In AI … As a result, we are well positioned to contribute valuable insights to this project–both from the traditional customer experience and network perspective, as well as from the … Read More

Today's consumers have relentless expectations. They expect a personalized one-to-one experience, but many brands struggle with how to bring all their disparate data sources together to engage their customers. But artificial intelligence (AI) can bring companies closer to truly understanding their … Read More

60 percent of marketers surveyed said they are likely to incorporate AI into their content marketing strategy –– up 17 points from last year's 43 percent. The greatest reported benefit of AI is aiding marketers in a better understanding of the customer and driving productivity/ time savings. The greatest … Read …

SAN FRANCISCO–(BUSINESS WIRE)–Fract, provider of the first geospatial Artificial Intelligence (AI) platform that analyzes internal and external factors to … sensor technologies added to lighting infrastructure, companies like Fract are able to efficiently collect data to transform the customer experience. Read More

Many Silicon Valley companies such as Apple and Facebook are already dabbling in AI innovation to improve their products and enhance customer experience. Recently, Amazon Web Services released several new machine learning features that will help its customers and users easily and affordably … Read More