Nadella said these technological advances "represent a tremendous opportunity for our customers, our partners — everyone." To that end, Nadella announced the creation of two new engineering units — Experiences & Devices, led by Corporate Vice President Rajesh Jha; and Cloud + AI Platform, led by … Read More

This prompted other online retailers to tap into artificial intelligence, or AI, in gaining an edge over the eCommerce giant through personalized shopping experience. In utilizing AI for their businesses, retailers gain critical analytical data on consumers, allowing them to improve customer experience. Read More

Webinars Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page: recent sessions have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and … Read More

Adobe Experience Cloud Device Co-op is a network that lets brands work together to better identify consumers across digital touch points. … Announcements also included AI and machine learning labs projects with Adobe Sneaks, including a new way to identify robotic traffic, an ability to map out every … Read More

Blockbuster wanted customer growth as much as any other business. So why did Redbox and Netflix send them to the great beyond? Because Blockbuster didn't want to change in the ways necessary to scale and reach a new kind of customer that wanted an innovative new rental experience. You can … …

La Jolla Group, the apparel retailer that owns the O'Neill, Spiritual Gangster and Hang Ten brands, has deployed the Emarsys AI-optimized marketing platform. With advanced data segmentation and analytics capabilities, La Jolla plans to unify the customer experience across email, web and social … Read More

It's been in the works for months, the company said. Rajesh Jha will lead Experiences & Devices. (Note that Windows is being dropped from the title.) It will include Windows, Office, third-party applications and devices focused on a more integrated Microsoft 365. Scott Guthrie will lead Cloud + AI Platform. …

At 99designs, we already see AI playing an increased role in helping us better identify the ideal match between customer needs and preferences (based on criteria noted on the design brief) and specific designer whose skills, style aesthetic and experience meet those needs. Recently we introduced a … Read More

IoT implementations are often deployed in dynamic and unpredictable environments. But while these have evolved over time, many of the tools that IT professionals use to manage them have changed very little, and lack focus on the user experience. But today's IT managers increasingly demand tools … Read More

LAS VEGAS – Future Experience Cloud releases could use artificial intelligence (AI) to guide businesses to their dream customers, or automatically optimize videos based on their target audience, if the latest Adobe Sneaks are anything to go by. During the San Jose, Calif.-based software maker's … Read More