AI is a means to significantly improve the experience for our customers and employees in whatever they do today. If it follows through on its promise, then it will also be about creating new experiences for our customers and employees, experiences that they have not had so far, or experiences …

This initiative is part of Kotak's digital-first organic growth strategy that will be driven by its ABCD charter that focuses on AI enriched app, biometric enabled branch, context enhanced customer experience and data empowered design. Kotak's ABCD charter seeks to make banking a more accessible and … Read More

Ritesh Kumar, MD & CEO, HDFC ERGO General Insurance Company said, “We envisage a paradigm shift in the way we humans interact with technology. This integration of our AI Chatbot 'DIA' with Alexa has been programmed to provide customers with a seamless experience to reach out to HDFC … Read More

Bringing balance between a customer's present needs with the company's current expertise will improve the user experience. Analyzing and structuring customer data to perform research will result in providing a customer-desired product. In doing so, Artificial Intelligence helps in evaluating different … Read More

Convenience is the king. Today's technologies make it possible to create a personalised customer self-service experience that provides unlimited access, speed and convenience. With the next wave of digital disruption – Blockchain, Artificial Intelligence, Internet of Things (IoT) and 5G networks – already … Read More

This allows our staff to focus on greater productivity and efficiency towards improving the overall customer experience. Innovative digital initiatives such as this will help us create a more engaging and rewarding employee experience.” The AI learns and improves efficiency by automating thousands of … Read More

"Customers are demanding more personal, meaningful and smoother experiences, no matter what channel they are on. Delivering a personalized experience to each and every customer at scale increasingly requires robust AI and machine learning technologies." said Hande Cilingir, CEO & Co-founder … Read More

The report, which was based on a survey of more than 500 traditional retail, pure play, consumer goods, and branded manufacturing leaders around the globe, showed that brand leaders are rethinking the consumer experience by investing in new emerging technologies like AI, mixed reality AR/VR, and … Read More

Given the rising need for smart automation of existing processes, AI has entered the traditional hospitality landscape with a promise to enhance hotel reputation, drive revenue and take customer experience to the next level. Like many industrial systems, the world of hotels revolves around a handful of … Read More

For example, Shiseido, the company I work for, uses AI to customize and deepen the consumer experience. But we also apply a human touch to everything we do, adhering to the Japanese philosophy of omotenashi, which describes the subtle connection between respect, trust, and selflessness. Read More