When I think about AI in a very simplistic way, it's just math; accumulating data, mapping out behaviour and writing code that translates to decision making. … Personalization will greatly enhance the online customer experience, focusing and aligning ourselves with our customers' interests and desired … Read More

According to Bansal, Flipkart is all set to pump in millions in developing AI-based solutions for promoting technology into ecommerce business and also to enhance customer experience. “The company is investing in cloud and technology infrastructure to build scalable computing capabilities in … Read More

After you have a good idea of the types of requests you wish to handle, it's time to evaluate the types of AI that can be utilized. This highly depends on the expectations of your customers and the type of user experience you want to present to your customers. The …

Last year saw you invest in emerging technologies (artificial intelligence, chatbots) to both personalise the advertising experience and generate results. … Working together, this video/chatbot combo will cover the customer journey from seeing a product, all the way through to ordering and paying for it. Read More

AI speeds up not just the listing process but the selling process as well. Overpricing is a common mistake that results in unsold items, which in turn creates a negative experience for sellers. Overcoming this with AI-driven price recommendations will improve the user experience as users can successfully … Read More

This results in improved business agility, operational excellence, and resilience, and brings about better customer experience. The ability to respond instantaneously and accurately to customers' questions and helping them in decision making processes have made AI an integral part of telecom … Read More

The combined partnership will bring to market an end-to-end omnichannel conversational customer experience for enterprises. The world's first and only Speech-to-Intent™ solution integrated with the most proven enterprise class digital virtual assistant will deliver the promise of AI in voice and beyond. Read More

Adopting an AI solution means that retail brokerages can concentrate on directing their capital toward growth and customer experience, and avoid the costs of back office procedures, administration, and compliance, especially when ESMA's rulings and other regulatory evolution has created an opaque … Read More

Abu Dhabi National Exhibition Center (ADNEC): Their challenge is related to the customer experience. “We have three types of …. 3- Cogtalk, Etihad: It offers customized Artificial Intelligence services, by combining AI with customer experience (sales and customer care). 4- Dicedream, Miral: This video … Read More

In fact, digital operational excellence will allow organisations to do more than focus on customer needs; it will enable them to compete on customer experience. At a CIO exchange forum organised by IDG and ManageEngine in Melbourne, Michael Barnes, research director at Forrester, commented, "It is … Read More