SAS Boosts AI Capabilities Of Upcoming Release Of Its Business Analytics Platform
It provides model performance dashboards and offers an improved user experience through an enhanced user interface. SAS also announced the creation of a global Fraud and Security Intelligence Division that will develop advanced analytics and artificial intelligence technology to expand the … Read More
CX And AI In Harmony: Oracle CX Cloud Suite To Deliver AI-Powered CX
Today, the action got quicker with new updates being announced for the Oracle Customer Experience (CX) Cloud Suite. The addition of a host of new innovations is aimed at helping customer service, commerce, sales, and marketing professionals accommodate the dynamic expectations of modern-day … Read More
Oracle CX Cloud adds AI tools for B2C, B2B customers
CHICAGO — In beefing up its CRM platform with long-under-wraps AI and analytics capabilities, Oracle today took a big swing at the fences. At least one big win came with it, as giant online retailer Fanatics.com, which sells team logo gear to fans of pro and college sports, moved its …
Oracle Adds AI Features To Customer Experience Cloud
Oracle has updated its Customer Experience (CX) Cloud Suite with AI-powered features designed to help marketing and sales professionals improve the customer experience and boost business results through real-time behavioral insights, ad optimization and AI marketing management. The Cloud … Read More
Round Rock Express Raises the Bar on Fan Insights and Engagement with Fan Manager
Triple-A team takes the lead in Minor League Baseball with adoption of AI-powered platform that improves the customer experience through intelligent … "We are thrilled to be working with Round Rock Express, which shares the same passion we have for improving the fan experience through innovative … Read More
Directly Announces $20 Million Series B Funding with Participation from Microsoft Ventures
SAN FRANCISCO, April 10, 2018 (GLOBE NEWSWIRE) — Directly, a crowd-powered AI platform for customer service, announced a $20 million … and SAP use Directly to leverage the expertise in their network, provide better answers with Crowd-Powered AI, and transform the customer experience. Read More
Glassbox Digital and Stratigent, an Ebiquity Company, Announce Partnership to Provide AI-based …
The partnership allows both firms to strengthen their positioning within digital customer experience suites by combining Glassbox Digital's unmatched accuracy and AI-powered solutions with Stratigent's industry-leading services focusing on creating clarity and improving marketing performance across … Read More
Where AI Is Working, Where AI Needs Work
Having AI provide data on demand isn't just benefiting the customer, it's benefiting businesses that strive to connect with consumers and build a smooth experience for both parties. AI is saving customers and companies time and money, and — thanks to NLP — it is eliminating language barriers. Read More
Oracle AI Powers Future of Customer Experience Management
CHICAGO, April 10, 2018 /PRNewswire/ — ORACLE MODERN CUSTOMER EXPERIENCE — Oracle today announced a series of new innovations that help marketing, sales, commerce, and customer service professionals meet the rapidly changing expectations of today's empowered customers. Read More
Future Of Work: How Using AI Creates An Enhanced Candidate And Employee Experience
So, how are companies using AI to mirror their last best customer experience for employees? Marriott International and Hilton Worldwide provide interesting use cases for how creating a compelling employee experience has gone beyond HR to become a key business initiative requiring a strong … Read More