25 Percent Of Customer Services Handled By Chatbots In Two Years
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- Category : Chatbots
Chatbots, or virtual customer assistants (VCAs), will be used in 25 percent of customer service and support operations by 2020, up from just 2 percent in 2017. According to news from Gartner, a leading research and advisory company, more than half of organizations have already invested in VCAs for …