The Retail Industry Is Focusing on Customer Experience and Convenience to Win in Ecommerce

Customer Service

For decades, the retail industry stood strong. Retailers emerged fairly unscathed during the first wave of the internet in the '90s because consumers still by and large chose to shop in physical stores staffed with employees that strived to provide customer service. So, it was business as usual with a small …

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Customer Service
$173m sale of Auckland Council properties deferred for more information

There will be seven new customer service centres where building closures occur, improved Local Board and customer service spaces and 25 drop-in spaces at current council locations. … Supported by Franklin Local Board subject to an alternative site for council service being found. *Values based on … Read More Share this …

Customer Service
Govt kick-starts “overdue” telco consumer safeguards review

The third part will focus on ensuring consumers are able to make informed choices and are treated fairly by their provider in areas such as customer service, contracts, billing, credit and debt management, and switching providers. According to the Government, the first stage of the review will examine the … Read …

Customer Service
How the contact centre became ground zero for AI in the enterprise

For executives, walking the store aisles has become a matter of scrutinising virtual shopping cart analytics; today, door greeters are monitoring social channels and customer service exchanges. And packed into those roles is real-time intelligence delivered immediately to those who can take action. Read More Share this NewFacebookTwitterGoogle+LinkedIn