Chatbots already exist but AI will take them to a new level, pre-empting passengers' questions. “Flight Information Displays (FIDs) will be able to recognize the passenger, based on their biometric data, and provide the exact information you need at that exact moment, for example, your gate number and … Read More …

Chatbots are showing up on websites of city halls and state legislatures to answer common questions, often serving citizens faster and offloading some customer service tasks from public sector employees. But chatbots might actually prove more useful for agencies' internal applications, especially when … Read More Share this NewFacebookTwitterGoogle+LinkedIn

For the purposes of this article, chatbots refer to a computer's ability to communicate with humans via text, and socialbots refer to their ability to communicate with spoken language. Siri and Amazon's Alexa are good examples of socialbot technology. Chatbot and socialbot capabilities are improving … Read More Share this NewFacebookTwitterGoogle+LinkedIn