‘They’re cheaper and they never sleep’ – why high-performing marketers turn to chatbots
- By :
- Category : Chatbots
Speaking during the Mumbrella360 Asia conference in Singapore last year, Thain claimed he had seen whole customer service departments replaced by chatbots. In addition, he argued that by 2020, 85 per cent of all customer interactions will not even require humans. “We just want a different …