‘Virtual moron-idiot’: Online chatbot infuriates Telstra customers
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- Category : Chatbots
The telco launched virtual assistant chatbot Codi on its 24×7 live chat in October 2017. By February it had dealt with 300,000 customers inquiries, the Australian Financial Review reports. But it appears customers are less than thrilled with having their questions answered by Codi. A number of tweets …